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Color Set
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66,516 Verificado Comentarios de clientes |
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Color was not as asked for .Wanted. Medium golden blonde, got dark golden brown.Took quite a few washings to lighten some but still not blonder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Really Drys My OutThe very first time I used ur product it was great......Shiney hair, then it start drying n falling out...stopped using for several months....gonna quit entirely this time cuz same thing is happening and color doesn't last.long...my hair does not feel.like hair anymore...and I eat healthy, no drugs or.alcohol...PS....I BOUGHT UR TOUCH UP PEN....IT WAS SO.DRIED OUT SO I THREW IN GARBAGE....SORRY VERY DISAPPOINTED. .BARBIE C PLZ.STOP ALL FUTURE ORDERS 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbie - We’re sorry that you were disappointed by the results of your color application. We're truly sorry that our Color Kiss Root Touch-Up arrived dried out. Upon reviewing your profile, we see that we spoke with you and refunded you for your order. Again, we apologize that you were unsatisfied with your experience. |
Doesn't cover the graysIt's only been 3 weeks since I colored by hair and already the areas that is usually gray has faded. Not happy at all with the coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We apologize that your color faded faster than you expected. We see that a refund was processed for your recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
Hair colorMy hair was to be medium brown auburn. I got almost black the darkest brown you can get no auburn about it. Did not cover gray. I am 63 years old and should never go so dark,my natural hair is not this dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not happyI feel i shouldn't have to pay extra for the gloss when I had called in and asked to have the color itself redder than before. The color should have been reformulated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We apologize for any confusion. Our Color Enhancing Gloss was offered to you at a discount because you needed to refresh your ends after not having colored with us for over a year. If you need a reformulation in the future, we'd like to assure you that we will not charge you for gloss. We hope this clarifies the order your colorist went over with you and hope to continue helping you find hair perfection. |
not goodI did not like the color, gave me more grey hair. needed to go to salon to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We are sorry to hear that you were unhappy with your eSalon hair color. We will be emailing you shortly to discuss this matter per our Satisfaction Guarantee. Again we apologize again if you were unhappy with your hair color order. |
Good coloring but prefer a little lighter next timeThis color was ok a little but too dark so next time I would prefer a light brown instead of medium brown. I think a lighter brown will work better for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFay - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for you once you place your next order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not the right shadeI have spoken to the colourists and each time they say they will add more red and less brown but each time I do this my hair just goes brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie - Thank you for sharing your feedback. We see that your colorist made an improved adjustment to your color after you contacted us, and would like to remind you not to pull the color through to your ends, as this will darken your color. We look forward to delivering results we're sure you'll fall in love with! |
Did not cover wellThe color was not what I thought 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FadesThe color doesn't dye my gray the same color as the rest of my hair; it is always lighter and the color fades terribly. Too expensive for the poor quality you get! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |