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Color Set
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66,516 Verificado Comentarios de clientes |
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Something has changedI have been very pleased with the color of my custom hair color for over a year. However, the last 3 times that I have colored my hair, it feels awful when I'm washing it out. It feels like wax was dumped on my head and it won't rinse out. My hair feels like rubber. I have to shampoo it twice to soften it. It was perfect. I'm not sure why this is happening. The color is still turning out exactly how I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
dont like how look my hairI need to buy other tint to fix the problem with this product is terrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Irritated my scalp but color seems lighterI think the color is different but it depends on the lighting. I did a before and after in same lighting so hard to tell. But the product irritated my scalp after about 15 minutes so I think I am back to the salon for selective highlights and not all over color. I think this works with gray or if you are trying to go darker or redder shades and you are not scalp sensitive. As for the color, I'll decide after a few days. I like the color as it is lighter and the red seems to be toned down. My hair also feels great! So I am upgrading to 3 stars and might talk to my hair stylist to see if she can use without the prodcut affecting my scalp. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re truly sorry to hear that you were unhappy with your color and experienced a sensitive scalp that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Too darkFamily liked the colour but I thought it was too dark. It came out fairly dark brown? After 1 wash it has lightened a bit. Slightly too dark for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We appreciate that your family liked the color, but apologize that it was a little too dark for you. We see that you reached out to share your feedback with your colorist, who adjusted your next order for you. We'd love to hear your feedback on the new formula when you are ready to share! |
Cancel pleaseIt has never made my hair a drk. copper . I have sent the last order back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarlene - We’re sorry that you were unhappy with the color. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
not as expectedI am sorry to say this time I was not pleased with the finished result. The previous time the colour had gone darker than the 1st use, however this time the colour was not even coppery it went a med/dark brown. It was so bad I cut my long hair to just above shoulder length to get rid of the darker ends. Since then I have had to add some red tone in the form of a semi- permanent colour as it was so dull. On the positive, this colour does leave my hair in good condition. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We’re sorry that you were unhappy with the results of your application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We truly value your happiness as a client and look forward to hearing your feedback on this new formulation soon. |
ColorAlthough I love product, this color makes my hair look dull, still a little orangey brassiness to it. When my gray starts showing it then looks better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSelita - We apologize that your hair color turned out duller and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
disappointed with the colorIts obvious to me that the person who created my color didn't get me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DryMade my hair very dry and brittle. Color washed out a lot at roots on the 1st wash. Loss of hair also. Will never use this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Horrible Color!!Colorist decided to change my chosen color to a "more flattering" color. It was a disaster. My reddish brown hair turned an ASH BLACK on the ends. The roots didn't take it as much. I look ridiculous and I am completely embarrassed. I am going to have to now pay a professional to fix this mess. I've NEVER had this problem with box color from the drugstore. NEVER. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeidre - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |