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Color Set
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66,566 Verificado Comentarios de clientes |
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Burgundy HairIt didnt really have the purple I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharla - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair looks the sameAlthough I do like how the dye made my hair feel, the color is not what I expected. It looks almost just like it did before. Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation. |
ESalon ColorThe color was OK. I think had I set my natural color at Dark Blonde the results would have been better. There was not enough of the solution to cover all of my hair. My hair is very thick. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not the gray coverage I was hoping for.....After the second wash my grays were showing again :-( I thought that with the formula that eSalon claims to do specially designed to your hair. I was going to see a better result than other products. I emailed eSalon with my comments and will give them a last chance to see if they can adjust the formula otherwise I won't bother to continue using this product as it is not cheap. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElika - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
didn't cover my grays😕I wanted to love this color and was very hopeful that it would cover my grays but it only lightened them to a light red color or didn't cover them at all. I went by the directions and did everything it instructed me too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
2nd time around - finished darker than expectedthanks for the auto ship - came at the right time - color came out a little darker this time - perhaps due to 2nd time around - please adjust for next shipment - its a little too dark - thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Not as expectedThe color lasted about 1 week longer than $2.97 box at Walmart and no difference in the color.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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leaves hair dull color not lusturousThis is not for me. I have difficult to cover gray. Color faded with couple of washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
It worked... for the first few inchesHi, This dyed the first few inches almost the right colour, but then the rest of my hair is the same colour it was before except a little darker, and quite a visible line where the colour change is... What the colour should have been: https://s9.postimg.org/spwumky4f/m_6_54_md_ts1438190715.jpg How it turned out, my hair is still damp but you can clearly see the colour: https://s16.postimg.org/t8812u5ph/IMG_20160910_205934383.jpg https://s17.postimg.org/qzabw2vcv/IMG_20160910_210428089.jpg https://s15.postimg.org/3k9ybzk5n/IMG_20160910_210537786.jpg Really not what I expected, feel very disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenni - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
STOP ANY ORDERSUnfortunately I have to cancel any orders. Please delete my personal information from your database, especially my debit card info. Judith Gann 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your personal information, as you requested. Again, we apologize that you were dissatisfied with your experience. |