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Color Set
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66,516 Verificado Comentarios de clientes |
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My poor hair!The packaging is beautiful and I love the personalization aspect. Unfortunately, this product dried my hair out so bad that I've had to do two Opalex treatments and my hair still isn't back to normal moisture. Bummed and out over $300 :-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color wasnt quite what I feel I describedI love the idea of this, I was really excited to try it. I think though that either I am bad at describing what I want, or they just were not able to make it in a bottle. I want a vibrant copper red- similar to what my natural hair color was as a child. I even included a picture of my 4 year old son, as he has my hair color (well before I got old and it all faded). The color I received was more blondish, dull and faded in like 6 days. I am considering trying again but I am nervous and may go back to a salon:( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYell - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
UnsatisfiedI usually love my hair color but this time my hair turned out very heavy & oily, I tried washing several times, it was gross and is hard to style. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still a little too darkWould like a little lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not happyIt was still way to dark, and it didn't cover my grays 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdriana - We are sorry to hear that your hair color turned out darker than you expected and didn't cover your gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
To darkI had asked for a little more brown as the gray grabbed a lot of red but this was way to dark, I would rather go back to the lighter redder color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color did not lastThe color was easy to use and the process simple. However, the color did not last and my gray started to come through in only 2 weeks. This color is obviously not going to work on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoreen - We’re sorry that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage and longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Something has changedI have been very pleased with the color of my custom hair color for over a year. However, the last 3 times that I have colored my hair, it feels awful when I'm washing it out. It feels like wax was dumped on my head and it won't rinse out. My hair feels like rubber. I have to shampoo it twice to soften it. It was perfect. I'm not sure why this is happening. The color is still turning out exactly how I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
dont like how look my hairI need to buy other tint to fix the problem with this product is terrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Irritated my scalp but color seems lighterI think the color is different but it depends on the lighting. I did a before and after in same lighting so hard to tell. But the product irritated my scalp after about 15 minutes so I think I am back to the salon for selective highlights and not all over color. I think this works with gray or if you are trying to go darker or redder shades and you are not scalp sensitive. As for the color, I'll decide after a few days. I like the color as it is lighter and the red seems to be toned down. My hair also feels great! So I am upgrading to 3 stars and might talk to my hair stylist to see if she can use without the prodcut affecting my scalp. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re truly sorry to hear that you were unhappy with your color and experienced a sensitive scalp that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |