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Color Set
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66,516 Verificado Comentarios de clientes |
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Just okNot sure why this is supposed to be better than other brands. Fairly good gray coverage. Nice tone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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not like I askedIn the beginning it was great and then Jennifer changed my color on me. Ive asked for the same color the entire time and for some reason instead of the Dark Mohagony have been getting RED. Im sorry, I DO NOT like RED. I have had to go to Sally's Beauty supply to purchase a darker red to fix what I purchased from you twice now. This is why I have canceled my account once and for all. Im not betting on a third time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
color not for meunfortunately, the color was too dark and had too much of a red tone in it. My hair tends to pull red as the color washes out, was not pleased with the product at all. Waited 48 hours, then recolored my hair with a shade from a store bought product that was the lightest that they had....and it lightened my hair well enough that I wasn't embarrassed to walk around in public. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We apologize that your color formulation came out darker and more red than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
color too dark, pls refundcolor toodark , pls refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDavid - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
colorFirst time stained my grey hair. Second time didn't 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color okay but didn't cover grey.I'm so disappointed. Really thought this would be perfect and the color was okay for ordering online but man it does not cover greys. And the worse part is most dye will at least cover and then wash off to expose quickly but this didn't even do that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOcie - Thank you for your feedback! I can see we reached out to you regarding a complimentary reformulation with one of our colorists. We would be happy to send you better gray coverage so please let us know if there is anything else we could do to assist you. |
Great IdeaI love the idea of esalon, but was a little disappointed in the way my color turned out. Not sure if I will order again or not :/ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not satisfiedThe color fell out and didn't actually cover my Gray's 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorWasn't happy with the color. Not a bright as I was hoping for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatasha - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't match my color..... twiceI tried twice and didn't match. It was bright red and turn out dry orange/blondish reddish. UGLY!!!!!!!!!! Not a happy customer at all. I wish I never tried this !!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |