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Color Set
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66,516 Verificado Comentarios de clientes |
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First time userI was hopeful. I did like the two different bottles for roots/bottom. I also liked the color but it did not cover my gray hairs, which was my main goal. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeana - We’re sorry to hear that your grays were not completely covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorColor didn't cover grays completely this time it was disappointing. This was the 3rd order I have I believe and all of them have been great as far as the end result except this last one. Left it on a little longer by accident but expected the same great result as always but sadly for some reason it didn't do the job this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrisha - We apologize your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ReviewLove the color, but this last order didn't stay in my hair as long as the others have. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon. We look forward to delighting you in the future! |
COLOR DIDN'T LASTI PURCHASED THIS PRODUCT ON 8-26-2016, GOT THE COLOR DAYS LATER AND TRIED IT. THE COLOR DID NOT LAST AT ALL I STARTED SEEING HINTS OF GRAY AFTER 2.5 WEEKS (TODAY IS 9-30-26), AND COLOR WAS SUPPOSE TO LAST WAY LONGER. I WOULD NOT PURCHASE THIS PRODUCT AGAIN. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hated itThe product was difficult and messy to use. I did not like the color I was left with and now am stuck with for a month. I am trying to opt out on the auto delivery. Please do not ship any more. I cannot remove my credit card info from this site. Please delete ASAP. You do not have permission to use my financial information any more. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBethann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was awfulI am an ash blonde. I put in my notes that my face has a red hue to it so I didn't want anything that would make my hair brassy. Well I tried it, it just didn't work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible matchLook like Ozzy Osbourne wife. Horrible. Awful disgusted. Never want another product. Cancel all future orders!!!!!😥😥😥😥😥😔😔😔😔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Really bad impact on my hairThis color was too strong or something as I suffered from serious hair fall after it within the week. I'd like to stop this service & request my money back please! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiv - We apologize that the color had an adverse reaction to your hair. We were able to refund you immediately and wish you an easy recovery. We will be sending you an ingredients list to perhaps look over with a physician to avoid a reoccurring incident with any other color lines. |
Hair ColorThe very 1st time I got my eSalon, I really liked it alot! The 2nd time, though it was the same color, it just didn't seem the same. It was too dark! Plus my gray hair comes back way to soon... The suggestions you gave me from the last time we spoke, I already do and have done for years. Such as, using shampoo & conditioner specifically for colored hair.... Now I find myself wanting my hair lightened up, which will be hard to do. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMs. Lou - While we're glad that you enjoyed your first 2 color orders, we're sorry that your most recent order came out too dark and didn't provide the coverage you expected. We've reached out to you to discuss how we can adjust your upcoming order to help provide the results you're looking for. We hope to hear from you soon. |
My hair turned the color of a gold barBrassy! Gold! Yellow! BRIGHT brassy gold. UGH!!!!! Not a smidge of the ash blonde I requested. Had to make an emergency trip to the hair salon to try to undo. This program is not for me. I'll continue to leave it to the professionals. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |