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Color Set
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66,793 Verificado Comentarios de clientes |
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HATED my past two orders had to go to a professional to repair the damageMy past two order were terrible. TOO much RED. I hated both of them. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Worst hair color I have ever used.Fumes burned my eyes. Formula burned my scalp and it is now peeling. Hair feels dry and some of it fell out. Darker than expected for light brown. Will never purchase again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Fading gray coverage at temples.Color looked great then faded at the temples, gray and resistant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
didn't cover my greysswitching to a permanent color from a semi to see if that does the trick. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I have not used my last 2 ordersI have been sick and not able to use my last 2 orders! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color treatmentIt could be a shade lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not the exact colour I wantedFollowed the exact instructions which was easy. My hair has never been died before and it now feels in a nice condition but the colour went darker rather than lighter which wasn't what I asked for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No for me....I did not like the colour, I am blond and this made my hair brown-orange, was not satisfied.... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
I didn't get what I orderedMonths ago I mentioned a light blonde (strawberry) but when I submitted my order in Nov I asked for a bit darker blonde and included a photo. I'm scared to even try this light strawberry for fear my processed hair will turn pink! What do I do? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindalu - We can certainly understand any hesitation, but rest assured your colorist prepared you a slightly darker color based on your photo and comments. If you'd like to see what the color looks like before deciding whether or to to apply, we recommend performing a Strand Test, the instructions for which are included in your Perfect Match Kit. If you are unhappy with the results of your application or Strand Test, we would be happy to send you a free adjusted color! |
DisappointmentI get better results from Drug Store brands. The formulation received did not cover my gray roots adequately and turned them a weird pinkish-orange color. The formula was also extremely harsh -- my hair felt like straw. It even smelled bad (strong chemical & ammonia odor) for a couple of days even after shampoo and conditioning. I cannot recommend unless you want hair like Donald Trump! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |