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Color Set
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66,516 Verificado Comentarios de clientes |
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The coloring is never the sameI'm getting so frustrated, I've never changed the color and every month I'm always surprised at what I get. This month it's dark again, last month I was a blond. Go figure. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita - Because you felt our Hair Color didn't provide the consistent results you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Hate this productI have 2 unopened boxes and a 3rd on the eay!! A waste of $75!!! I ask that NO RED tones be used. I am a dark blonde. It had lots of red . I have tried to cancel the product and it just keeps coming!!! CANCEL MY ORDER!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color has changedFirst time I loved it. Second time I decided I needed to double my order. Third time the color seemed much redder. Still like the service and product. I'm just not sure the color is consistent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathi - While we're glad that you're enjoying our product and service, we're sorry you feel the color is inconsistent. We see that your most recent order contained a bottle of Color Enhancing Gloss designed to revive and refresh the red tones on the length of your hair. Moving forward, if the gloss is included with your future orders, you should see the color become more consistent overtime. |
color came out just finecoloring was not a problem it lasted no longer than the brand i was using before i order. i even let it stayed longer .. but no on rooted area last same 3 weeks same as my old one. yours is better for the hair .but i was going for lasting effect. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not pleasedUnfortunately, the product dried my hair. The color was not what I expected and did not cover all my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarla - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
First time trying the productIt was easy enough to apply, but the color match was off. For some reason this seemed to be a little darker and have a hint of red in it. It covered the roots great, but I was disappointed in the color match. I even sent in a few pictures. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the colorBut my hair felt like straw.... will not be getting this anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry that your hair felt like straw after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorThe color I still too dark. Also not much gray hair coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrishawn - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
So soI'm 50% grey, I ordered this thinking it would be a better product when I couldnt get to the salon over the drug store. Unfortunately I have been on my third box thinking it would get better. It has left my grays shinny and exposed, and the color fades very quickly/ Not to mention the quality of my hair is degraded and rough.This was sadly disappointing, I really wanted this to work out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarlene - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong colorWas sent same color (brown- mahogany) after request new color (brown-ash). Now my salon color has old color roots. Fancy.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKwan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |