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Color Set
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66,516 Verificado Comentarios de clientes |
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Not pleasednot happy with the last few orders. Cancelling my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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very dissatisfiedColor is too dark almost black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedThe color was good but not lasting. The worst problem I had was it was to strong with ammonia.... my scalp broke out in a rash and even though I washed it off of my ears they were burnt by the solution. I'm sorry I can no longer use your products. It is just too strong for my skin. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that your eyes and scalp were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention. |
Hair feels terrible after useLove the color but it leaves a residue in my hair. Had to use a clarifying shampoo 3 times before my hair felt normal. The fumes also burn my eyes while coloring. Probably will cancel my next order and go back to over the counter color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re truly sorry to hear that you were unhappy with your color and experienced hard to remove leftover color residue. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
my hair ended up black, not the red-ish I requestedfollowed directions, every step. my hair ended up black and I had to have a salon fix it for me as I was getting ready for a wedding/vacation and did not want black hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We're truly sorry to hear that your hair color turned out darker than you expected. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
I have not usedI recevied the order but have not used it and no longer with to order. I need to be removed from this site. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Dull and too darkThis color was darker than what I wanted and not enough dimension for me. It was very dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HAIR FALLOUTSince I have to pick a star to write a review, I went with one. When I colored my hair with your product, at first I was happy. Although, it didnt give me the highlights I need. When it came time to get my next order, I had just had a MASSIVE HAIR LOSS!! I have thin straight hair, but alot of it. Well, I used to! I know hair loss is normal, who doesnt? But I lost 75% of my hair in 2 weeks. I asked my husband if he was giving chemo in my sleep! It was traumatic!! I watched huge chucks of hair go down the drain and my husband had to unclog our shower drain whenever I washed my hair! My hairdresser even commented on the loss. My doctor did alot of tests on me to make sure the loss was not because of something in me not right. Now to say all that, I have ALWAYS been careful with my hair. The ONLY thing I had changed, was my coloring. I have been hiding so no one sees my head. I now have tiny hairs growing in and I get to deal with that. I had to cut my long hair to make it less noticeable. This "savings" on my hair color, has cost me more than ALOT of money now. With medical visits and tests, to my hairdresser, to my emotional freakout, I WILL NOT order again or recommend to even my worst enemy! I have been reading reviews for this product all day and have not seen anyone else comment like mine. Has anyone had hair fallout after using this product? Any lawyers on here? LOOK AT MY PICTURES!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color didn't cover all grayI followed the directions, left it on a little longer and it did not cover all the gray as I had hoped. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not anywhere close to what I asked for.I asked for light brown with golden tone. Specified no copper. My hair looks the color of a copper penny. This isn't any different than the last 1 before I asked for no copper. I let whoever I talked to know my natural color hair is red. So it pulls the copper. After looking at the paperwork with the mixture, it has a lot of copper. If I get an email address to send a pic of an over the counter color that I have purchased in the past. This is what I was trying to get you guys to come up with. I will also send pic of the color it is after using your solution. I love the color of the OTC. If you can match it great. If not I will go back to using the OTC. It is also only $8 a box and does not damage my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |