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Color Set
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66,516 Verificado Comentarios de clientes |
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Love color, hate feelI love the color but it was very difficult to get out of my hair and my hair feels chunky and hard to comb through. My hair is very thick so may be due to that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further. |
Latest root color was too orange!I know we lightened the root coverage, but now am thinking it has to go darker again. Maybe back to the original. So it will be darker for the first few days and then fade into brown vs. being orange. Orange was scary!!!! Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We're sorry that your most recent order turned out too orange. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
color is still too darkstill needs to be brighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBobbie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
It was a good color, but...It only lasted about 2 weeks and BAM my greys were back to haunt me. I'm hoping with my input this next time will be better, but if not it's back to the overpriced salon I go. Or box color *ew* 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
First time userThe color was good but just made my hair all darker. I was hoping that some natural highlights would stay. I was really wanting some red which usually happens when I use brown/blonde (medium golden brown) If I put red hightlights in what color would help them stay? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
change hair colori have not heard anything ,about highlighting my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too dark and matt, overall color was dullThis hair product is not for me, not only it made my hair look too dark, zero dimensional color. It also made my hair stiff, crunchy! .. Not good! Sorry but this has to be the worst product I've ever used. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Bland colorLacks depth and dimension. Never got the red I wanted, always had to buy OTC red to recolor. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I am very dissappointed.My hair was blond with dark roots and many grays in my roots. I chose a copper color that was vibrant and bright, and I somehow ended up with a dull dark auburn that never fully covered my gray's and is a very flat and dull color. I wanted a color that was vibrant and shiny, bringing color and light to my face and one that was great for the fall, this truly missed the mark I'm disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color turned reddish not dark brownNot the color I hoped my hair would turn out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |