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Color Set
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66,516 Verificado Comentarios de clientes |
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3rd time not charmI gave e salon 3 chances with pictures and feed back and they never could get rhe color right. Now i am left with discolored hair that i am going to have to have professionally colored to fix it. What i thought would be my answer cost me not only 60+ for 3 colors, but another $175 on a professional coloring and whatever the expensive shampoo and conditioner costs that i'll have to use on hair that will be damaged by lightening the sides (after expessly stating that i can't use ash colors they sent me a light brown with ash or green base that turned my sides black). Baaaad experience, y'all. You'd do better with Nice N Easy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy- Thank you for sharing your candid feedback with us. We apologize that you were dissatisfied with your hair color experience. We have gone ahead and reached out to you regarding out Satisfaction Guarantee. Again, we are sorry to hear that your hair color did not provide the results you were looking for. |
Not sureNot sure yet if thus product is safe enough for my thin brittle hair. But the assistence is so wonderful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Grays are a problenGrays were showing after only a few days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We’re sorry that you were unhappy with the gray coverage results after adjustments were made. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not the bestDidn't cover my greys, left my hair feeling waxy, even after three washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. We will reach out to you regarding how to remedy this. Again, we apologize that you were unhappy with your experience. |
Did not last very longIn less than a week, the color was coming out and the grays showing. I applied it to my bangs first before the other areas. It did not hold up like it should for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We're sorry to hear that your color did not provide the gray coverage you expected. We would love to send you a complimentary reformulated color for increased coverage, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
DissatisfiedProduct made my hair extremely dry, feeling of unhealthy "straw like". Will not order again. Did not care for shampoo and conditioner as well. Threw it away after first use. Could not get the shampoo to lather. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLola - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Color didn't lastI was very disappointed in this product. I followed the instructions to the letter and the color still faded very quickly at the roots. I will not order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSteph - Your results are important to us, and we apologize that your color faded faster than expected. We would be happy to correct this, so we have credited your account for one free hair color order and notified your colorist about the adjustments you need. Again we apologize, and we look forward to delivering results you'll fall in love with. |
New colorThis color was okay, not the best for me. It was not dark enough and washed out within the first 3 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Burned scalpColored hair with reccommended product. Third time using esalon color. This time, developer and color began a burning sensation almost immediately after applying. Could not leave it on for the reccommended 30 minutes per instructions. Rinsed out after 15 minutes. Now I have scabs and dry dead skin throughout my scalp. Very upset. Won't use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Allergic reactionColor fine but allergic reaction spoilt the experience 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |