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Color Set
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66,541 Verificado Comentarios de clientes |
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My hair didn't retain the colorHad a hard time getting the color at the roots. It worked perfectly fine at the tips of my hair but not the upper portion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYoko - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
GingerThe roots turned ginger/Strawberry blond again..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarin - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Do not likeIt didn't turn out the color I ordered. (Spoke to someone on phone about hair before ordering) The roots are a totally different color then the rest. It was suppose to be a dark brown violet but turned black. They did refund my money(store credit) so I can't complain about the c.s. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Can't get the colour rightIt's a great product for coverage and quality but I keep asking for the colour to be richer and redder but they can't seem to get it right. I'd now rather go into a shop and choose my own. It won't be as good quality but at least I'll know what I'm getting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
BooToo brassy. And didn't cover my grey hairs at my forehead. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
DisappointedColor was supposed to be a dark reddish copper, but turn out medium-dark brown. Also, I felt like the color made my hair feel like straw after. It did cover the greys I had though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
do not like colorDo not like color I ended up with 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not worth itThis color is not any better than any other at-home color. I don't want to pay twice the cost of drug store color for only enough for a root touch up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKIm - We’re sorry to hear that you weren't wowed with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The color was to darkThe color you sent was way to dark. I am trying to go lighter. I do want to cancel and not receive any further deliveries. Carol Witte 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not right colorI asked for red and instead received a color that was brown with slight red highlights. I am disappointed. I am going to have to go to the store and buy red hair color just to get it back to where it was. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit |