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Color Set
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66,541 Verificado Comentarios de clientes |
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RedAsked for a particular color, and ended up with bright orange hair. NOt going to be ordering again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoxie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not happyI followed the steps exactly as specified but my color did not come out as expected. Root color did not cover grays completely and was Brown upon completion. Ends color covered well but the color is not the red shade/result I was hoping for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color is goodcolor was good but my hair grows too fast so my roots need to be done every 3 weeks. I can just keep using the hair color I was using and get the same results at 1/2 the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great product-can't get color right!Love the way my hair feels and attention to details in the kit. Don't love the color! I've requested a lighter blonde & I get the same odd silvery drab dark honey that looks BAD. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara Jean - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
This last batch seemed...different.This is the 2nd or 3rd batch I've used from e-salon and have had great experience with it however this time it was very difficult to rinse out. The next morning there was so much residue still in my hair after rinsing it for over 20+ minutes straight the night before that I had to wash my hair to get it out. I didn't do anything different so I'm not what happened. I will give it another try and we will see. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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AverageSame as any you'd buy off the shelf for less money 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not what I expected.I was not satisfied with this product I will never order from this site again. I will stick with a professional and pay them to get my hair right. The color was awful. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
MehFirst go round wasn't my desired shade so I was sent a second color. The roots shade was a hair too dark and the second bottle was much lighter and didn't not match the roots at all so I had an awful 2 color bad ombre effect going on. Luckily I saved the roots color and re-dyed the rest of my hair so it would match. My hair is somewhat damaged from all the dying but I plan to deep condition it and hope it will fade into the perfect shade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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hair reviewIt left my hair very greasy. I thought it was okay, but at this time I will discontinue my membership thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammie - We have cancelled your service, as you requested. We apologize if you were dissatisfied with your experience. |
Simple colorThe color is great the first week, but the color has a green tinge after a few washs. Hair feels straw like and not well conditioned . Good sevice but not the best color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuliett - We are sorry to hear your color had a tinge and that your hair felt dry after your application. We would be happy to fix these issues for you, and will be reaching out to you shortly. Your experience is important to us! |