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Color Set
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66,541 Verificado Comentarios de clientes |
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Did not cover grayThe color was not bad but it did not cover gray well at all. When it did cover, I feel it was too light and faded after 1 week - not even washing daily. My dark hair had too much red tint in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorIt is turned out to red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
wrong colorThe color was much too dark - it needs to be changed. It didn't dry out my hair - just too dark and mousey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too strong and it makes my hair very freezyI wouldn't use this product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosImelda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not for meAll I wanted to do was be a red head! They couldn't do that. They wanted to keep sending me brown with hints of red....... I want to be a red head! Not saying the product is bad, it feels great! Looks great even though wrong color for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSynderella - We're truly sorry to hear that your application did not meet your expectations and would be happy to delivery the red hair you desire. We will be reaching out to you shortly to best work with you to deliver fiery results you'll love! |
Design not cover my white rootsNot happy with poor coverage. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Totally different than last colorWanted the lighter color I got last time, this is way darker. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLee - Thank you for reaching out to us! Upon reviewing your account, we can see that the formula did not change. We apologize that you got an unsatisfactory result and will be reaching out to you right away to see what we can do for you. |
New ColorThe color was nice, not a big change. But was a bit difficult in applying. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Wish it had lasted longerThe color was a good match, however, within a week I could see grey hair again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
rip off artiststill don't have my refund 2 months later! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We apologize for any confusion regarding your refund. It looks like one of our representatives has already reached out to you to help you find the refund credit we issued you two months ago. |