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Color Set
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66,541 Verificado Comentarios de clientes |
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Colouring kitThe colour was far too dark, not at all as expected or promised from the website. It also left my hair harder to handle than other colour kits I have used at half the price. I would not recommend and will not be using again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClare - We’re sorry that your color formulation came out darker than you were expecting, and left your hair hard to handle. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Multi colorThis was supposed to make my hair a dark auburn. I followed directions to the T because I was afraid of this happening and sure enough I have roots that look black, some streaks of red and bright red ends. Not happy! Now I've gotta pay more money to go have it fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Colour does not rinse out wellIt took a lot of shampooing to remove the colour. Plus there are better quality colours available at a lower price. This colour did not give any tones or gloss. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAK27 - We're sorry to hear you had issues removing the color from your hair. We've reached out to you via email to troubleshoot some reasons why this may have happened and some easy solutions. We hope to work with you further to make your color just right for you. |
DisappointedThis color was not better than what I can purchase at the drug store - didn't cover my gray as I hoped 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernice - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Very Disappointed!I've been a customer for quite sometime now. I asked to adjust the formula of my order. I wanted for my hair to look more reddish than what I normally order but it turned out that the red color is not visible at all - not happy and bad hair day :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalouh - We’re sorry to hear that you were unhappy with the results of your most recent custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
still getting red and gray coverage isn't greatgray coverage isn't great. I also "pull" red and this hasn't corrected that at all. I had professional photos done for my job the week after using this and the photo is very red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage as expected and turned out too red. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to get the color just right. Your Colorist has received your feedback and we have adjusted your formulation to help achieve your desired results. Again, we are sorry that you were not completely satisfied with your color. |
BrassyThis is the second color and it's still too brassy. I wanted dark blonde and ended up with orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelle- Thank you for sharing your feedback with us. We apologize that your color turned out too brassy. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to best under stand your hair color needs. Again, we are sorry that your color did not provide your expected results. |
Dissatisfied Customer!Once again" very disappointed of this hair product less than a week I applied my hair color and my grays started to show very unhappy I will not be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Covering gray hairColor didn't cover the gray hair for more than two weeks. After that I saw white hair at my temples. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLea - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Aweful!I was so excited to get this color but the first time I tried it my hair turned GREEN!! Only on the ends but I hated it. I ended up using oops to take it out. Then I thought I would give it another try and this time my hair turned ORANGE. I wanted it blonde and it is an ugly orange color. Don't try it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We apologize that your results came out differently than expected. We see that you have already contacted us about this matter and we have refunded you for the cost of your color, per our Satisfaction Guarantee. Your results are important to us and again, we apologize. |