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Color Set
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66,541 Verificado Comentarios de clientes |
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DisappointingAlthough I followed the online instructions for what I wanted in hair color and included a photo of my current blonde hair AND followed hair coloring instructions to a "T" - my hair color was darker than it's ever been in my life. I asked for strawberry medium blonde and I now have mousy brown hair with a tinge of red at the roots if you look at it in the right light. I've shampooed it several times and after a week - it has not lightened much. VERY disappointed. I will be returning to my regular at-home coloring regime and will NOT be ordering any more products from eSalon. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoberta - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Left a thick grit on hairThe color came out very very dark and orange at the root. That wasn't the worst. The color this time left a thick gritty feeling to my hair. I washed it 6 times and can't get it out. I will never use it again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We're sorry to hear you were unhappy with the results of your application. We see that you reached out to us and we issued a refund as you requested, per our Satisfaction Guarantee. Again, we apologize. |
Not the color i wantedDidn't give me the color i wanted. Came out more burgundy/purple. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Can't get what I wantI would love to color match what I want but it's not happening. I will try a few more times. Because I would love the convenience. Right now it's not too convenient to get the wrong color over and over again 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelinda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Totally disapointed - horrible experience and resultThis was my second experience with eSalon products. I had great expectations the color would adhere to my hair and touch up the roots as promoted. After following the instructions specifically, I am completely disappointed in this product. No change to my roots and no advancement in the color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
New ColorI used the new color. The product is great But...I would like a much lighter color. More golden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPat - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Dissapointing experienceI am very sorry to write a bad review but the way my hair looks today after the coloring of the roots last evening is horible. First the mix to make the colour had a very strong chimical smell. I had to open the bathroom door to have some air in. Secondly, it took me more than 25 min to rinse. I felt in one of those pranks where you don't notice the person behind you who keep pouring you shampoo while you rinse. I let my hair dry naturally but this morning it was all greese to the roots and looks like half wet although is not. The texture is now heavier like it was not washed in weeks. I have cancelled my subscription because of all this. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorentina - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Cancel account pleaseNot happy with product please cancel account 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerrie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
NOT FOR ME!!Not really thrilled with this product. Feels very greasy in my hair color isn't what I expected. Will be sending the shipment back. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDoris - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair was falling outPlease cancel my order, must be to strong, my hair was falling out, 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDolores - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing an allergy test 48 hours before each hair color application. Instructions for the allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |