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Color Set
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66,903 Verificado Comentarios de clientes |
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Wrong ColorI've been an eSalon customer for over a year and a half. I've continued as a customer because I like how well it covers my gray, is easy to use and the color lasts. However, my most recent order was definitely wrong. The color is much much darker than the shade I usually get, At first I thought, well my pre-color hair is lighter right now because I've spent time in the sun. Waited a day to "get used" to the darker hair. Not liking it at all. I've gotten several comments - not compliments - from friends. This most definitely was a mistake made by my colorist. Very disappointed. I'm pretty sure I will need to have it professionally corrected and sadly this will probably end my relationship with eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathi - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
it was okI have been receiving this product for 6 mos. I love the ease of doing it at home. What I don't like is that about a week later my roots and my ends are two different colors. I have done the root color and the end color a few times and I am still not satisfied with the results. The grays around my hairline also pop up after a week or two even with concentration on my hairline with the color. I gave this product 6 mos. and now I'm headed back to the salon :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Didn't last long.The problem I have is hair dye only last 2 weeks and each time I dye my hair my roots are red but the rest is just bland plain brown. Not impressed at all. I can get same results for $5.00. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGayla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark initiallyNow slightly lughter, still not enough auburn 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong ColorNever have I had, or wanted, red hair. My request was for dark ash blonde. I'm not happy with this color at all. At least the grey is covered. I'll probably have to pay to have this fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Roots need helpI tried to customize my color a little more on my last shipment however I'm still getting a lot of red on my roots . I follow the directions however my route slips from the dark to more of a red instead of being blonde . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Waxy residue left on hair.I have used this product for a few treatments the first few were fine, however the last few applications have left my hair with a waxy residue that took two to three attempts to wash out, also waxy residue made hair feel heavy and seemed to put pressure on my head. It is a shame because I like the colour but the actual experience of using this product isn't an experience that I would recommend. The formula must have changed because there was no waxy residue on my first few applications and I have followed instructions on each application. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We’re sorry to hear that you were unhappy with how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's getting betterThe colour is getting better and has lasted longer this time, but too red, not t enough mahogany 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicola - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Meh...Still waiting for the colorists to get my color dialed in a bit better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorColor is very flat. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |