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Color Set
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66,566 Verificado Comentarios de clientes |
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Not the color I expectedI tried esalon for the first time last week after using Revlon for 30 years. I liked the product but I was disappointed with the color. I was expecting a medium auburn. I got a dark brown with very little red. I am sure the next color will be more to my liking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too redThis was very red and brassy. Don’t like it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrianna - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meDried my hair A LOT!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErica - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
because there isn't anything lowerI have never colored my own hair but this sounded really safe. I went thru the multi questions . I have brown / grey hair want dark blond. I got red and bright red. omg. I called and was told that for no extra fee if I emailed pictures they would send me the fix. this was Monday. on Thursday I called to find out when to expect the package. I was told that they had closed my account because they could only darken my hair not lighten it. I asked why no one had sent me a message . she claimed it was sent. I've gone line by line in both in mail and spam and they never sent me anything just two surveys to ask about my experience. I have now spent $12 for a product from walgreens color oops to fix my hair. I would not recommend this site if it sounds too good to be true..... 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No differenceNo difference compared to how I normally color my hair Not the color I wanted..Same color as if were to color my normal way Way over priced for not even coming close to the color I was looking for.Almost seems like took my picture and just matched color to that... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not cover grayFollowed directions exactly and have reddish gray roots. Hair is soft and smells lovely but this product does not cover my needs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Surprisingly let downThe box, the packaging, the instructions—everything about receiving my kit was awesome, I just couldn't wait to color my hair! But unfortunately, the color turned out to be a lot brassier than I would've liked. I was looking for a dark ash brown with absolutely no red or orange tint and unfortunately, it's exactly that. Total bummer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We apologize that your hair color wasn’t what you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is not a matchI have dark brown hair and I used this hair color for the first time two weeks ago. The color is very orangish and does not match my natural color. I was hoping to get a closer match per advertising. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula. We have been in contact via email and will be happy to assist in this process. |
Smells like pissColor where it worked looks nice too bad the roots are orange. My hair looks like crap and ill be spending bank to get it looking the way it should.... the color smells like urine and made the whole house stink I had to stay in one room during the waiting time so my 2 year old grandson wouldn't be overcome from the foul piss smell coming off my hair. And it took days to get rid of the stench from my hair. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not goodI think better for me to go salon, I was hoping your product was good, it did not go well with my hair it did not complete dye my hair not even a third of it cover 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPearl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |