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Color Set
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66,566 Verificado Comentarios de clientes |
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Wrong colourNot the colour I desired was meant to get one sent out never received it so won’t use again 39 de 40 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bottles leaked during shippingI received my package and the top was not properly tightened on one the bottles and the color leaked all over the box . I went to the website to contact someone to resend me a new box & there is no number to reach anyone or an email address . Esalon is worthless if you can’t get in touch with anyone for replacement or refund. 13 de 15 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hHAVE YOU GOT AWILE TO DO YOUR COLORING ON YOUR HAIR??ALL THE IMPORTANT ITEMS WERE ENCLOSED WITH THIS KIT....BUT TRYING TO PART YOUR HAIR , THEN COLOR IT WERE DIFFICULT WITH SOMEONE WHO HAS A PROBLEM CO-ORDINATING THEIR HANDS, PRODUCT, ETC. AND DO A GOOD AND THOROUGH JOB OF IT... IT WOULD BE NICE IF YOU ENCLOSED A COMB TYPE DEVICE ON THE END OF THE APPLICATOR THAT YOU USE TO PUT THE COLOR ON YOUR HAIR...WOULD BE SO NICE TO HAVE SOMETHING ON THAT ORDER....IT TOOK ME SO MUCH LONGER THAN IT DID THE COLORING I USED BEFORE THIS... TOOK ME A LONG TIME BEFORE I GOT TO SET THE CLOCK TO THE RIGHT TIMING...THE COLOR ACTUALLY DID COME OUT OKAY AND LOOKS AND FEELS GOOD AFTER SETTING WITH HOT ROLLER CURLING IRON... TIME WAS GREAT IN GETTING IT TO ME, AND THE PACKAGING WAS FANTASTIC...HAD TO READ THE INSTRUCTIONS A COUPLE TIMES TO GET EVERYTHING RIGHT THIS FIRST TIME I DID IT BY MYSELF...KITS COMING SO EARLY THAT I HAVE ONE TO DO FOR NEXT TIME....SO DO NOT NEED THE NEXT HAIR COLOR TILL PAST THE SIX WEEK DEADLINE... TAKES AWHILE TO DO, BUT I PLAN ON KEEPING ON UNTIL IT BECOMES 2ND NATURE... A.J. 19 de 26 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosA.J. - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color was darker that current colorI have had good experiences in the past but this past formula was not that great on my greys and the color I was given was darker than my natural color. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color no where closeI had chosen a copper dark blonde color. It looked much lighter than the color I got. I wouldn’t even call my hair a dark blob after using this custom color. It’s very slightly lighter with such a small touch of red that it’s hard to see. Not what I was going for at all. Paying for a professional in a hair salon is a better option. Not happy. 17 de 26 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTami - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Request to change my choiceHello, I received the package in the mail and was preparing to try this for the first time. I was ready to go but upon mixing the colors the smell of (amonia? bleach?) was so strong that I decided not to do it. I recognize that this is probably my fault for choosing a color with some blond, but I would like to choose a different color of that is possible, one that does not contain bleach or amonia, even if it means a darker shade. Can you please advise? I wouldn't need to whole kit again, just the two bottles. 8 de 12 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenee - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CopperI would love for this to have a little more orange hue and copper shine 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too much refToo much red in color looking for more golden brown 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. Please let us know if there is anything else we can do to help! |
Not what I expectedI purchased hair color after filling out the survey. I had a few exchanges with a color specialist and sent additional photos. I did my color according to instructions. It is okay. But the color is much darker at the roots and more the red I wanted/started with at the ends. The instructions were clear and easy to follow. Just not what I thought it would turn out like based on the photos they sent as my “color formula”. 5 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good Color - Bad Hair Texture After Washing Product Out of HairThe first time I used the product, I was super happy. The last two times I’ve used the product, my hair texture feels horrible after I complete the process. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |