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Color Set
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66,566 Verificado Comentarios de clientes |
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Nowhere near the color I wantedMy hair turned out to be an orangy color on my roots and dirty blonde everywhere else. I wanted my whole head light blonde. I could have bought a $5 box of cheap hair dye for these same results 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaria - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Failed twiceI love the service of the company and quality of the product, however I have used it twice with 1 adjustment and both times I am disappointed with the results. I don't think i will continue to use this service. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nope.I’ve colored my hair for quite awhile so this isn’t like my first time doing this. My roots are almost black and there is a distinct line in my hair where you can see the 2 separate applications of (the roots and the ends) colors. I even shortened the time I had it in my hair and it still came out incredibly too dark. So I won’t be ordering any more from eSalon. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
still alittle too dark, maybe 1 shade lighter would be betterI tried to send correspondence to this effect but could not get through to anyone. Not sure why. This one is fading less quickly. less hair loss than before too. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaureen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The worstThis is obviously old type hair dye. The new ones do not stink. This dye strips the hair and damages it. The new dyes do not. I have long beautiful hair, I will never put your product on my hair again. Smelly garbage!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkit was okay, the Gray Coverage is very good, but the color itself was too dark! :( 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Way too darkI feel that the process of 'selecting your desired shade' offers too few options for red-brown shades. I added images and a note mentioning that I keep my hair on the (much) redder end of that spectrum. My result is a very dark brown with subtle red undertones; it looks harsh, I don't like it, and now I'm stuck with it until it fades/grows out. 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Dark AuburnI did like this last color, however, I would like to go to the deepest color auburn. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re more than happy to adjust your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
What A DisappointmentI ordered this color with high hopes that it would be salon quality. It was not. Honeslty it's no better than your typical box dye. I tried to go in and cancel the recurring order (which you they MAKE you sign up for when you first order), but it wouldn't let me. So I figured it was just a glitch and meant to come back later and cancel it. Unfortunately for me I forgot all about it until I saw the charge for a new order on my card today. I called immediately to try and cancel the order but was told that it's too late to cancel. Asked if I can return it for a refund, and was told that I can but they won't refund the shipping charges. TOTAL GARBAGE. I guess that's what I get for trying to save a few bucks. 259 de 274 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindsey - Thank you for your feedback. We apologize for the disappointing experience you had while cancelling your service online. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Again, we apologize for any inconvenience this may have caused. Please let us know if there is anything else we can do to help. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Wrong colourNot the colour I desired was meant to get one sent out never received it so won’t use again 39 de 40 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |