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Color Set
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66,541 Verificado Comentarios de clientes |
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Wash out colorWhat a bummer this was. My roots were Orange a week later, and my ends still a wash out copper. I had a better experience going back to the store and getting my regular color. I was so hopeful this would be a match, but it just isn’t worth it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTaylor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
POor quality productThis product continues to decline in quality and rather than adjust product quality the company just gives out free product. This is now comparable to a drug store hair color at double the price. It’s not worth the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristie - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color still wrongI wasn't happy with the original color and talked with a representative and she made adjustment and then I tried that one. While the 2nd did take away the very dark brown, the red tones still came out orange red rather than a violet red. I have decided to go back to my previous product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Good product. Gentle on your hair.I used this product for like a year, I believe. At first it was really nice. I received compliments on my hair color... it looked alive and full of natural looking shades. But after using it for a year or so, my hair started looking dull and lifeless. My touch ups, that used to be once a month or even every 5 to 6 weeks, my hair started demanding them every 3 weeks. Sometimes a little sooner than that! In the end, It was as much a monetary reason, as a dissatisfaction with the product, what made me discontinue that especific product of all the others I love from eSalon! In the end, I didn’t get the shades I’ve got at the beginning, nor the healthy natural looking color. It still is a good product. Unfortunately, not for me at the moment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! |
BlahJust looks like my normal drab color. Not çhocolate. Just plain dark brown like it was. Did take out the grays tho. But for that..ill just stick w supermarket dye. Plus there wasnt enough shampoo n conditioner by far! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKasey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color update on the roots, butBut the second color for the ends was literally like nothing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheyenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't coverThere was not enough die to cover all my hair. It had been awhile since I dyed my hair and when I got my dye it just wasn't enough. I do have long hair and usually use 2 box's to get good coverage. Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Left my hair greasy and brittleOrdered custom colour red mahogany... it went on very red but the colour after rinsing is just dark brown no red. I rinsed and rinsed and rinsed the conditioner but it's left an oily residue on my hair. After reading all the great reviews I'm disappointed :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
exactly a month laterand my grey roots are awful...I thought I followed all the directions and used all the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HAIR COLORDID NOT WORK, MADE HAIR LOOK WORSE. IT IS A DARKER RED, CAN I BLEACH THE COLOR OUT AND PUT A LIGHT BROWN COLOR ON IT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |