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Color Set
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66,541 Verificado Comentarios de clientes |
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Did not come out what I asked forI picked dark golden blond but it came out reddish brown. Not happy with this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fading FastI am disappointed with how short a time the hair color lasted. It's been less than two weeks since I colored my hair using your product and my roots are fading fast where I colored it. I was using Salon Care which I purchased at Sally's Beauty and it lasted 6 or more weeks. It actually had to grow out to see the gray. With your product, it's fading fast and will have to be touched up before my hair even has a chance to grow. I will probably not be using your product again; it's not worth the extra money I spent versus my old product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
the red color looks great for a couple of days, but then fades quicklyi followed the directions to the letter. for the first few days it looked great, then my hair began to feel very dried out. had to give it an oil treatment, but the red is already starting to fade after just a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Liked but not as well as first one.Received the package, contents of color formula had leaked inside the box. Not sure if it affected the color or not. Really liked the first box with pink gloves & accents. Felt more pretty & feminine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We are so sorry to hear your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to have a replacement order sent out. We're happy to hear you enjoyed our pink boxes and gloves! For the month of October, eSalon changes the color of our shipping boxes in honor of Breast Cancer Awareness month. We're always looking to improve our service and products and hope to continue helping you find hair perfection! |
It's alrightDirections were clear which is always good. There isnt anything special about the color. It's not like I had alot of options since my hair is so dark on its own. The only real issues I have is that my hair feels really dry now and some of the red from a previous color is showing through the black...thats right the red is peaking through the black and I COVERED my head in that dye and followed the directions to a t. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
dries my hairits great for grey coverages, made my hair falls out in clump. the chemical burns my scalp 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOmoore - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not right for meIt took forever to rinse out.. had a product build up on my scalp and hair that i could literally scrape off with my nails.. and am really disappointed that there doesnt seem to be even tge slightest hint of blue to the colour... left me having to buy another home dye to ensure my hair matched again with my extentions.. (*note i didnt use the dye on my extentions) hair felt very claggy upon drying it... Not suitable for everyone i guess as some reviews are great. Wont be buying again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire-louise - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not HappyThis color was totally different than what it showed like on the web site. It was so much darker and very very dull. After 5 days its like the color washed off the roots. Very bummed. Not pleased at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not red at allI wasn't happy at all with my over all color, it was not the red mahogany i had before, it's just too dark. I Don't like it. Not very happy with this time at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not crazy about it...I was very much looking forward to receiving my colour. When i did I was over the moon. Shipping was super fast and easy. However I found that the colour did not lift into my ends very well. My roots looked lovely. The exact colour I wanted. I was surprised as I dont have much prior colour in my hair and I haven’t dyed it in over a year and a half. I was just expecting a bit more. Perhaps I didn’t follow the instructions correctly? I really want to like this product. I guess I’ll have to wait until the next shipment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |