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Color Set
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66,541 Verificado Comentarios de clientes |
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Great colorLove the color, but the grays came back quicker then they did the last time I colored my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
I had a problem with sores on my head after using the product.I am unable to use the product. My scalp got sores on it after using the product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Do not use!Made my hair fall out!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful colorAwful reddish color it was called dead blonde??and I would like to cancel my future orders. I had to pay $179 to correct the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Greasy hair and no differenceMakes hair extremely greasy. Colour is no different only the red has gone lighter. My advice after 20 years of Home dyes go to the supermarket and get true results. Not a greasy tamed down colour !!!! Wouldn’t recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Changed packaging on the custom color was very difficult to openMy husband had to go get a jar grip and open the haircolor, he couldn't open it barehanded (!) very different packaging than what I've seen previously. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hard to cover grey.I received a complimentary color kit after my review of my 1st kit. (which was very nice and unexpected) because the 1st color kit did not do a good job of coloring the grey around my temples. Tired the 2nd kit same problem. I didn't do the dye job myself my retired friend who was a hairdresser did it so I know it was done correctly. Had the dye covered my extremely hard to cover greys it would have been perfect color job. I tried eSalon hoping to find a color that would work on my stubborn greys. No luck. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKym - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great product. Not the right colorDid not get the desired color despite sending a picture of the color I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey hairs not being coveredMy gray hairs aren’t being covered by your product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Did not lastI was very disappointed with your product. I followed directions exactly and in less than 2 weeks, the gray was coming through. I can buy a root booster product at the drugstore for way less that will give me the same results I got from your product. Also, the amount of product sent for short hair is a total waste. I ended up throwing 1/2 of the color away and I applied it very liberally. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeb - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |