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Color Set
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66,541 Verificado Comentarios de clientes |
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Good idea in theory, but not as good as it could beThere is a difference between salon formulations and non salon. This is NOT as good or healthy for hair as salon formulations, unfortunately, although I suppose it is better than box color (the lowest kind.) If only it were closer to salon it would be ideal -- I mean a WONDERFUL idea -- and I am looking still to find this. The service however is top notch, as is everything else about this service. If they can only get closer to what I get at the salon (i.e. grey coverage, better quality color rather than too opaque) I would love this. But sadly, it does not deliver quite up to par. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We're always looking to improve our service and products and hope to continue helping you find hair perfection! |
Too darkThe color is still too dark for my natural color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Touch up of Custom Hair colorI like the hair color; however even applying a mask the night before and following the color directions exactly, I am not happy with the coverage of gray at the hairline. The color disappeared with several days - revealing the grays I wanted covered up! I will not be reordering this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
hair colorThe color didn't take. I had to buy more color and redo it a few weeks later. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I hv never had color do this!I followed directions to the letter. When time was up and I rinsed my hair, it felt like my hair was coated in PLASTIC! It took 4 shampoos with a salon grade color safe shampoo to remove whatever it was. The substance was difficult to clean from the colorist tools too. For med ash brown my hair looked dark brown. Problem is it faded at the roots. I am not a happy customer. At 1st I thought maybe user error but the 2nd time I had my daughter who colors her hair apply it. It was not user error. Sorry eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Buyer BewareI just received my first kit and after coloring and following the directions to a T I proceeded to jump in the shower. I wet my fingers and massaged my hair just like the instructions said and as soon as I started to rinse I noticed a really gummy, waxey build-up that wouldn't rinse out. I washed with your shampoo and conditioner and it wasn't even touching the build up. It was like I washed with Crisco. Thankfully I was able to get it out with my Wen after 6 washes but it was awful. I was terrified I was going to lose hair or damage it. Thankfully it is ok. The color isn't very vibrant and 3 days later my gray is already showing through. I have been coloring my gray myself for 5+ years and have never had an issue like this. I would not recommend this product to anyone and the 1 star is only because you can't leave zero. I'll stick to my box from Sally's from now on. Beware. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Very dissatisfiedThe color I requested was changed to a darker one resulting in my hair been very dark, now it's going to cost me a fortune to get it back to what it was.do not recommend this product since they decide what color you should get 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So not happyI picked my colors and they changed it and now I am stuck with something I hate!!! Not even close to what I was wanting 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FairThe color was closer to my natural brunette. I appreciate the change you made taking out the more brassy tones so it didn’t come out with a reddish tint....but, it didn’t cover my grey at all! I was diligent on those areas & use a safe shampoo but the grey shined through even before washing it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Great colorLove the color, but the grays came back quicker then they did the last time I colored my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |