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Color Set
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66,541 Verificado Comentarios de clientes |
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Not right for me.I need a stylist to do my hair. Cancel account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGaynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help! |
Just not a fanI’ve tried it a couple of tries and I just don’t like any of the colors made. It is also a very long tedious process that I don’t look forward to. I have natural dark brown hair and when I dye it a dark brown it comes out red. Every time, even after adjustments. It just isn’t what is expected. It’s a cool concept but I’ve had better results with over the counter boxed dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Doesn’t cover greyI can’t use your products because it doesn’t cover my grey! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange instead of ash blondeTurned my hair an orange color.It was supposed to be medium ash blonde. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great at first....Great at first....did all over color LOVED it. But my problems are my grays they are strong and many! I normally get at least 5 weeks if not 6 from the salon. 4 weeks from the 'store' color . this only lasted 3 1\2 weeks :( so I think budget wise,,,its back to the store for me. ******UPDATE 2/21/18 I wrote to the company about my issue with the grays.....They suggested I dye my hair every TWO WEEKS!!!!!! WHAT!?? So I should buy two boxes a month @ roughly $26 each because shipping is NOT included with auto shipment ( no perks really?! ) no thank you again back to the store for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFelicia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good idea in theory, but not as good as it could beThere is a difference between salon formulations and non salon. This is NOT as good or healthy for hair as salon formulations, unfortunately, although I suppose it is better than box color (the lowest kind.) If only it were closer to salon it would be ideal -- I mean a WONDERFUL idea -- and I am looking still to find this. The service however is top notch, as is everything else about this service. If they can only get closer to what I get at the salon (i.e. grey coverage, better quality color rather than too opaque) I would love this. But sadly, it does not deliver quite up to par. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We're always looking to improve our service and products and hope to continue helping you find hair perfection! |
Too darkThe color is still too dark for my natural color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Touch up of Custom Hair colorI like the hair color; however even applying a mask the night before and following the color directions exactly, I am not happy with the coverage of gray at the hairline. The color disappeared with several days - revealing the grays I wanted covered up! I will not be reordering this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
hair colorThe color didn't take. I had to buy more color and redo it a few weeks later. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I hv never had color do this!I followed directions to the letter. When time was up and I rinsed my hair, it felt like my hair was coated in PLASTIC! It took 4 shampoos with a salon grade color safe shampoo to remove whatever it was. The substance was difficult to clean from the colorist tools too. For med ash brown my hair looked dark brown. Problem is it faded at the roots. I am not a happy customer. At 1st I thought maybe user error but the 2nd time I had my daughter who colors her hair apply it. It was not user error. Sorry eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |