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Color Set
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66,541 Verificado Comentarios de clientes |
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First time coloring 😮My first time to ever color my hair was an epic failure! 😢 Im a burnette & wanted to be an Auburn but after using what my personal colorist mixed for me there was NO CHANGE 😡 Just my greys were a little red but quickly washed away. Why didnt my colorist advise me the red wouldnt show? Why not TELL ME what i need to go to Auburn or Redhead? Does anyone know how to go from brown to red and actually see it?! I thought the so called professionals here would tell me what i needed to acheive desired color but perhaps i misunderstand how eSalon works? 🤔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Ok but not at all the colour I wantedI didn't get any of the problems I was worried about after reading reviews online. (Sticky hair, hair loss...) So that was a plus as I was very worried. My issue is that the colour is nothing like the one I wanted. It's not bad but not what I wanted. The consultant called me during working hours so never got me and then decided to send the colour anyway without double checking with me. I think you should not send until you have managed to contact the customer via hone or email. Now if I want the correct colour I have to pay again when it is not my fault if the colour is not what I wanted. That s not the best way of going about it in my opinion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFleur - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not really impressedI was not really impressed with this product . It's just not for me ! It did not lift at all . However it may would deposit color on my hair that is already blonde , but I do not want to darken all my blonde . So I'm not happy with it . But thank you for trying . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColoringMy Grey's did not hold in the color like would have wanted. I'm willing to work with my stylist.:) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not Enough ColorMy hair is thick and past my shoulders, not insanely thick but I did mention a concern about this to the colorist as we planned. Unless I use two boxes of color from the drugstore I run out resulting in a disaster. I was reassured by my colorist that there would be more than enough color. There wasn’t. I give the product 3 stars because the portion for my roots worked nicely and I loved the color. But my ends were barely saturated and therefore barely got color. I got comments from friends that the grow out/roots were less visible but that the bottom portion (essentially my entire ponytail) looked about the same. Dissatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
so difficult to wash out...The formula was very waxy and extremely hard to wash out, hair feels damaged after use. Color is ok, slightly darker than expected, but not worth the fuss... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMilda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great shine, not great colour match, messyMy hair is amazingly shiny, however my mid brown copper request has resulted in a very dark brown with no red/orange even in the sunlight :( Other point to note is how watery the mixture you put on your hair is, very messy. I've been dying my hair for best part of 25 years and this is the messiest ever, shame as the concept is great.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
CancelI want to cancel my orders I do not find the product suits my needs thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Help Greys day 10This color does not last! I use Lanza color safe shampoo from the salon. This is not affordable. This color last as long as box color I buy at Walgreens but twice as much. I wrote last time that I needed heavy grey coverage. You said you were going to create a formula that lasts. And it does not. Is your color only for younger people with no gray hair? I don't think your product is beneficial for me if you cannot produce me with color that lasts longer than 10 days for this is not affordable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not right for me.I need a stylist to do my hair. Cancel account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGaynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help! |