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Color Set
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66,541 Verificado Comentarios de clientes |
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I don't like the productIt did not cover my greys and I am not happy with the color results 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Didn’t work on my hairThe color took only on parts of my hair, leaving me with patches of blonde and red—it was very uneven and I had to pay a lot and spend six hours having it fixed. I don’t think the instructions were specific or customized enough, especially for long hair. Very disappointed and I will not be purchasing again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Color not wantedWanted all over dark color to even out ombré at ends - color #2 was to light and didn’t even out the ends like I wanted. Not sure I’ll renew. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEve - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Straw like hairI really liked how my color turned out, it was the perfect shade of brown. However after each time I color my hair with esalon it leaves it feeling like straw and really dry. It takes weeks for it to feel normal again, and usually by the time it starts feeling normal it is almost time to color it again :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for your feedback. We are sorry to hear that your hair is feeling dry. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection! |
No better than Clairol and that's a whole lot cheaper!3 days after coloring, grays are back. I see nothing special about this. No better than a store bought color and too $$$$$ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Nothing specialI personally didn’t see a difference from e-salons product to that of a box or from Sally’s... not worth the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYadira - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Mixed feelingsMy hair color (medium brown pearl mahogany)...violet range...looks NOTHING like the color described or pictured. I see no purple what so ever. I see mostly a copper color. However, the color is dimensional but I really wish it turned out the way it was supposed to. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Runny mess!Let me know when you have quality back! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not the color I wantedMy hair was brown with blonde highlights. I was looking for a medium to dark blonde look. My hair color is now ash brown. I am not a fan of red/ash on me. Not what I was looking for. I hate the thought of having to go back to my salon to have them correct the color. Update: I am still waiting to hear back from the color expert. The only response I have gotten was from this review. I even called and left a message because office was closed friday and I have not been called back 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too much redish orangeIt didn't turn the color i was looking for :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCamilla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |