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Color Set
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66,541 Verificado Comentarios de clientes |
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Yucky gunk in hairThe dye left thick, sticky gunk in my hair (particularly the root areas). It took a long time to wash out. I even went and got Dawn dishsoap in case I couldn't get it out with other stuff. I tried the shampoo provided by eSalon and it started to get it out. I had to ration the shampoo and use it 3 times before the gunk was gone. It left my hair squeaky and coated until I washed it again. The color was great but I can get the same color (just doesn't last as long) with store bought and not the hassle of spending 20-30 minutes trying to get the crap out of my hair. Probably won't use again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not impressedThe color did not cover my grey and and dulled muched too quickly. I'm going back to my tried and trusted Sally's products 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
allergic reaction to chemicalsI liked the color, but my scalp and hands had an allergic reaction to the chemicals, I think this happened when I rinsed my hair without gloves on to remove the remaining hair color. The chemicals were too harsh for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
eeekkkk!Followed directions to a T but results were not good. Roots much lighter than rest of hair, orange/brassy tone in spots and color was much darker than I expected. I have had much better results with off the shelf color. Now to make an appointment with the salon to get this mess fixed. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Yuck!I really wanted to like this product-I love the idea of having a higher quality box dye and the ease of getting it shipped automatically. I used it for 2 months and sadly, I will not use it again. The first time I used it, it left a horrible disgusting gummy gunk on my hair and my scalp. I literally had to scrape with my nails on my scalp to get rid of it. Then, I couldn't get it all out of my hair. I contacted CS and they suggested I mix baking soda with my shampoo...ugh, no thanks-really don't want more work to do. They also sent me a bottle of dry shampoo. By the time it arrived, I had washed my hair enough times that I finally got the gunk out (about 4 washes). I decided to stick with it for another month. Just tried again on Saturday and very similar results. I tried to use the dry shampoo this morning (Monday) and it really didn't work (I prefer water and regular shampoo). On top of the gross gunk, I'm not all that impressed by the color and coverage. I see very very little (if any) difference from my old box-dye which is much cheaper. Unless they can fix their product, I will be going back to my old box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Root color turned out pinkI have very resistant gray roots. The color I received for the roots was too light and turned my roots light orange/pink. The other color was good but hard to give it a great review considering the entire reason to color my hair is to hide the roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still not the right the colorI love the product for it's ease of use and how healthy my hair has become. However, after almost 5 months I still don't have the ash brown hair I have requested. There has been another change to the formulation and I'm hoping this will get me the hair color I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhiannon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great hair colorUse: easy Texture: liquid. I would prefer creamy so it does not drip. Odor: really strong. Would prefer if the odor can be milder. Effect on hair: I think it made my hair smooth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
WantThis is not what I wanted. I want a lighter color with highlights. I will not use the color pack you sent. Cancel my next order and don't send any more to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't lastDull color that didn't last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |