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Color Set
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66,541 Verificado Comentarios de clientes |
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Tried to love itI wanted to love eSalon and gave it 3 tries. Customer service was amazing. Every time I called, someone was so helpful. Unfortunately the color just never came out right. I tried 3 different times. I really wanted to love it. I really did!! Last time I had a bottle for my roots and another for the rest of my hair. Now my roots are a bright red and a different color than the rest of my hair. And gray hair appeared after almost 2 weeks. I’m sorry, but I’m just not happy with eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
EmbarrassingHorrible color my roots turned bright Orange and remaining hair stayed brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Customer service is not helpful at allI received an email today March 12th that states that my order is in process and will be shipped in 1 to 3 days. It asks if I do not want this current order I should call them. It took about 10 minutes searching the site to find the phone number to call. They told me they had sent several previous emails and that my order has already been shipped. There is nothing they can do to stop the current order. The emails do not agree with the representative. The web site was difficult to navigate and it also had information that my order would be shipped in 1 to 3 business days on it, something the representative denies. I told them to cancel my account with this company. I do not do business with companies who say one thing on the phone and have emails and web sites that a different thing. In my opinion this is one aspect of fraud. When I called today I was only looking for a delay in the shipment of this order. Instead I have now canceled all business with this company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Tried eSalon hair color for first time.The color did not cover all grey and white new growth. I left as long as instructed. Should it remain on longer? Also there was not enough conditioner. Product made my hair quite dry. Maybe not best haircolor for me? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeb - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not at all What I wanted :(I am so very disapointed. I wanted my hair a tad bit lighter and more reddish that is why I chose Ash Copper. IMy hair is normally a med brown with slight red undertone.. what I got was basically my normal hair color and a lot of waxy mess! I followed the directions to a tee.. every detail.. but I was left with a sticky mess of waxy knotted hair... I literally had to wash my hair 10 times to even get most this waxy stuff off my hair! I sent numerous photos and thought I explained what I wanted. What a waste of my time and money! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKari - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not happy with the color but....The color isn't right yet but...... I luv the quality of the product..It leaves my hair soft..Not dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPat - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t workI used hair dye, it did nothing but make my hair very oily. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Tried and decided it’s not for meI have ordered this product 3 times. The first time was fine, the colour I wanted but my grey was through within 2 weeks. I coloured a second time to find the colour was no where near as enhanced as the previous time, the grey was through fast again and a lot of hair went down the plug hole. I have tried for the third and final time as I have cancelled my order, but this time so much hair came out that I rinsed it off as fast as possible. I’m sure it is a good product for most but for me it is better for me to go back to my boxes from Boots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandi - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Issue with the rootsMy roots did not change at all and the part of my hair that was previously colored only changed very very slightly. The shampoo and conditioner made my hair feel really soft. The stain guard also worked really well. The kit was easy to use, the color just didn't work for me:( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
I've honestly had better/healthier results with boxed dyesI regretfully give this review as I was very excited and hopeful to try esalon. The deliverance of the supplies and packaging/display was great. The colorist accepting my color requests and modifying accordingly was good. Unfortunately, the product itself is not. The first time I colored my hair it was extremely brassy/ unflatteringly-coppery at the roots and pretty dull in the length; 2nd color led to a lot of hair breakage (I've had to cut 3" off) and in 2 weeks is already faded and exposing the grays. I've honestly had better/healthier results with boxed dyes at the stores. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAimee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |