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Color Set
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66,516 Verificado Comentarios de clientes |
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Good colour but weirdly waxy.Love the colour blend but really don’t like the waxy feel of the product when rinsing out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy at allDidn't cover my grey very well, is really dark for what was supposed to be dark blond- more like dark brown, and is very red considering I warned that that is an ongoing problem with other products and was assured it would be taken into account when making my special color kit. Very disappointed and will not be re-ordering and not suggesting to friends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Just so-soI really wanted to like this, but the color was just so/so. After sending color request I got a response that didn’t answer my question but sent me a statement I already knew. 2 stars for ease of use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I asked for ash and got red!Not happy with this product at all. I specifically said I wanted an ash brown. I got red! Dried my hair terribly. Do not recommend even a little. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn't cover graysI like the convenience and thoroughness of the order process, but the dye is just not good enough to handle gray hairs. I don't have many grays but about a week after coloring they all show through. The color does not hold. I wish it worked better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaggie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Good Color, but . . . .The color was good, but that's all. Didn't cover gray very well. When I used the shampoo, my hair felt stiff. Used conditioner, and it just made my hair extremely oily-feeling. Blow dried my hair and it was so oily, that I had to wash again with my own shampoo! I will not purchase again, nor recommend to others! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OrderIt did not cover gray for very long. I had to color before my next order came. I went on line last week to cancel the March order, but seen this email that it is already on its way. I do not want any more orders. I don’t want this March order that suppose to arrive on the 16. Can I send it back & money retuned. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Red brown vs Brown with blondish highlightsI am getting way too much red. I used to have blonde highlights when I was out in the sun and now I fear it will be more red. Yuck! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved. We appreciate you reaching out! |
Not a good experienceI prefer an all over color. Not do roots then rest. Won't try again. Scalp got burned by chemicals 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not worth the $$Initially the color looked good, but within a week it had a cheap coppery faded gold tint that has only gotten worse over time. The color isn't nearly as natural looking as the one I've been buying at the local drugstore for a lot less money. The only thing that was worth getting was the apron/bib and the hair clips. I'll go back to the drugstore from now on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |