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Color Set
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66,516 Verificado Comentarios de clientes |
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Can’t get rid of gunk even after 2 washesCan’t get rid of sticky gunk after dyeing. I washed shampoo multiple time to get rid of the gunk right after dyeing, but still left with sticky stuff and color started to fade away faster due to excessive shampooing. Can’t win either way. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuothi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. |
Didn’t cover greyMy color is beautiful and hair is super soft. But I have very few grey hairs, and it didn’t even color them! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
StopI want you to Stop Sending me emails. I stopped the program and asked to be unsubscribed and you just won't stop. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. As you requested, we have unsubscribed you from our promotional emails. You'll no longer receive information from eSalon. |
Not for my hairI followed the directions exactly the way they were given. And as a result, my hair is fried. I do not want this product. It is not for my hair. My hair was in a healthy state before using this product. My hair dresser is so upset with me. Please cancel my account. All future orders. I do not want to use this product ever again. I'm not saying this is a bad product, it just isn't for me. I called and left voicemail to cancel my order. I am at work and won't be able to answer my phone. I will try again when I go on break. Thank you. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
QuestionableI have red hair and color is usually perfect. But every so often it comes out bright orange. Not as consistent as it should be. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
HORRIBLECOLOR WAS AWFUL AND GRAYS NOT EVEN COVERED AND AUTO SHIPPED ANOTHER THAT AM STUCK WITH 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobert - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. The decision is completely up to you! |
DisappointedColor did not come out at all. The blue tones came out red and purple. Most of it washed out. It only colored the grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Didn't stay longThe color looked great for a week but it faded fast & my greys started popping out. I might try it again since it was my first time; not sure. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
hair colorThe first box was a pretty color at first however, it fried the ends of my hair ( had 2" cut off). I opted out of this eSalon program. They sent a 2nd box (which I have not opened yet) I cannot use on my hair. Thank you. I am not interested in your eSalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Good colour but weirdly waxy.Love the colour blend but really don’t like the waxy feel of the product when rinsing out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |