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Color Set
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66,516 Verificado Comentarios de clientes |
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Didn't cover as well as the box dye I was usingDidn't cover the ends of my hair leaving it two tones The color would have been beautiful had it colored correctly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Product is good, the colour was badService and the product itself was great but the colour was wrong, it looked nothing like the picture and didn't even have the same undertones. I strongly dislike my colour now. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSian - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointed!Im so disappointed in my hair color this shipment. I received one bottle of developer and one bottle of color, expecting it to be the same color as the last shipment I followed the directions accordingly. I now have a weird ombré color: darker roots & my ends did not take any color whatsoever. As I stated, I followed the directions accordingly & now I’m going to have to pay to have my color done again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharmeta - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
ColorThe color that was prepared for me did not cover my roots or grays. It also washed out of my hair on the next wash. Very dissatisfied. I do not want to receive your product anymore. Kathleen M 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
gray hair coverageAfter a week of using the product, the gray hairs at my roots were almost completely visible again. I have had better and longer lasting coverage from Madison Reed, professional colorists, and even drug store products that were 1/3 of the price. I followed the directions to the letter and use color safe shampoo/conditioner (every other day). I will give eSalon products one more try but if I experience such a poor performance again, I will cancel all future orders. I see my next shipment is not until next week. I have so much gray coming through on my roots I may have to buy a box color just to get through the next couple of weeks. Extremely dissatisfied!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not the color I was expectingWhile convienent and easy to apply, I was expecting a lighter and brighter red color than I got. It actually was hard to tell I had even colored my hair unless I was under direct light and coming from brown to a red, I would think there would be a difference 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't last!The last color that I ordered started showing grey's within a couple of weeks! The other orders worked fine...I was Not happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
100% Sorry I signed up. . .To start, I've never had a sensitive scalp. Never had issues with chemicals on my skin, even when I was 10 and my mom said a perm was "gonna look great!". When I applied my personalized Esalon color to my hair it seriously hurt. The burning sensation was ridiculous. And it's no wonder because the fumes coming from the product were beyond noxious even being in a well ventilated area of my home. I powered through the 1st bottle and wait time. And the same thing happened with the 2nd application and wait time. Got in the shower and "glossed" as recommended. When I rinsed the dye out I could literally feel by back burning from the product and my head felt like it was on fire. It legit felt like I had a million tiny cuts on my scalp and someone poured rubbing alcohol on my head. Severely unpleasant. Shampooed and condotioned. Combed through my hair and let it air dry. When it was pretty much dry I took a look at the color and my roots are currently bright carrot orange and the rest of my hair is my same normal brown with a purple tint. I'm absolutely unimpressed. The only pleasant thing about this experience was that I didn't spend alot on my first box (but I'm sure I'll make up for that when I go to the drugstore to remedy this disaster) and that the shipping time was super fast. To be clear--I never write bad reviews. I never write good reviews. I either like something or I don't and I'll either continue using a product or I won't. I'm not someone that complains. I let it go and move on. However, this situation has really taken me to the point where I feel like I need to say something. Overall, ladies and gentleman this was the most unpleasant experience I've ever had with in-home hair color. Such a waste of my time. Great job Karen W. 😩 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Didn't get it right twiceI hadn't colored my hair for a long time and decided I wanted to make my medium brown hair and bit more vibrant. I was hoping it would have golden tones and indicated that. After my first coloring my hair seemed more auburn than golden and I was disappointed. eSalon apologized and said they would send me a corrected color free of charge. I just spent my night applying that color and instead of toning down the red it seems only to have enhanced it! I think I've had better luck using a box! I will likely need to go to a real salon to fix this and I definitely won't be ordering from here again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlyssa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We hope to continue helping you find hair perfection! |
Nice colorI like the color, just didn’t like that the color stayed in my scalp for a day 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeticia - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |