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Color Set
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66,516 Verificado Comentarios de clientes |
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Not even closeWanted light brunette color for roots only. Now I have blonde roots and darker brunette hair. Looks terrible. Nice packaging. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOrinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
AllergyI did a skin test and had an allergic reaction to this product so was unable to use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuthlyn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
NO COVER ANY GREY HAIRPREVIOUSLY I REQUESTED MY FORMULA TO COVER MORE GREYA HIAR, I MIGHT HAVE MAYBE 10 GREY HAIR ON THE TOP OF MY HEAD ON RANDOM PLACES. IT IS NOT THAT I HAVE PLACES WITH FEW OF THEM, OF THAT MY ROOTS SHOW GREY.HOWEVER, I REQUESTEDD THAT, THIS IS THE SEOCND OR THIRD TIME I COLORED MY HAIR, AND THIS COLOR NOT EVEN COVER A "COPLE OF GREY HAIR I HAD ON MY TOP HEAD EVEN WHEN I MADE SURE I WAS PUTTING THE COLOR THERE ONT HE ROOTS AS INSTRUCTED. I AM VERY DISSAPPOINTED , I DONT THINK THIS IS WORKING FOR ME ANYMORE. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have sent you an email to get this resolved for you. We appreciate you reaching out! |
TerribleI followed the instructions to a ‘T’. However, my hair was left thick and mat-like afterwards; it wouldn’t dry. The colour did not take at the roots. I’m now booked in for an emergency appointment at the hair dressers to get this rectified. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DisappointedThe color was dull and darker than expected. It looked dry, no shine at all. I had to go get some box dye to redo the color, and thankfully it turned out much better—and cheaper 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color too dark but hair felt healthyThe color came out too dark. I would recommend if you are already coloring your hair to let the colorist know what you have been using and send a picture of your hair color that you prefer. Mine came out too dark because I said that my natural color is medium brown (which it is, but I color my hair light/med copper). I should have followed my instincts and picked the color I wanted my hair to be. My hair did feel and look really healthy afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorNever used it too red appearing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Terrible ResidueDye left a terrible greasy residue in my hair. Color not great either.. Just not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Destroyed my hairThe colour was much darker on the roots than the ends and although I followed the instructions and timings precisely it has caused significant damage to my hair which is now incredibly dry and breaking off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover any of the greyIt is as if I used nothing- No grey coverage- no color stay. I have been coloring my own hair for years- My dad was a barber for 40 years- I grew up in the industry- I did exactly as directed. Not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNici - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |