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Color Set
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66,516 Verificado Comentarios de clientes |
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color did not matchit was supposed to be a dark brown with red under tone, it was not the case. It appears a dark black brown hair, no red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanusa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color not what was promisedI ordered dark brown intense pearl violet and red. I didn’t receive this. I only have darkest brown color very disappointed that no one from company would respond to emails With they should fix my color or issue a refund for this mistake 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOT what I asked for, NOT happy at allThe color I previously ordered was not what I had asked for, I was sent brown & purple. I had asked for black with a purple overtone/highlight. Since using the hair dye you folks sent to me my hair has been falling out in clumps, when I brush my hair I now have to sweep/vacumn the floor. I'm really terrified that I may go bald. PLEASE DO NOT SEND ME ANY MORE OF YOUR PRODUCT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like Cover but hate that it did not cover greysIt did not cover my grays again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
NEED NEW COLORI LIKE THE THAT BUT CHAGE COLOR 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedThis is the fourth kit I have used. I am a medium golden brown and esalon has, up to this point, done a great job matching my color and covering my gray. I use the kit each time first on my roots and finish all over, following the directions explicitly. This time my golden brown is gone and darkest monochromatic brown (almost black) is what I am left with. I am so very disappointed because esalon’s formulation is the first color that really stays in my hair - so that means I am really stuck with this color for quite some time. It is harsh looking and not at all near my natural color. I look like a gothic vampire and it’s NOT Halloween. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnemarie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HorribleThis is horrible hair color that has left my hair dry and gummy feeling. I am canceling my service with you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGenevieve - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not happyI colored my hair and it did not make any change. Furthermore, it’s does not look colored 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AllergicHello. Loved your color BUT I’m afraid I’m allergic to your color products. I did do the skin test and it was positive. I used the color anyways cuz I was desperate to try. But it looks like this will not work for me. UNLESS you can come up with something I won’t have a reaction to. I may just have to go grey natural. Can you still help me? So for now I put off my next order till May. If no solutions can be made , you’ll have to cancel my account. Thank you very much. Miko 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiko - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. We are happy to hear that you performed a skin allergy test 48 hours before this color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
So I need it much redderCan I change my mind? I think I want it a whole lot redder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCricket - We value your feedback, and truly appreciate you reaching out. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |