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Color Set
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66,516 Verificado Comentarios de clientes |
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DisappointedI found the kit easy to use and the colour saturation is good. My disappointment is the colour itself. It makes me feel dull and boring. If this is my best colour then I'll continue using shop bought. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not So HappyI have been an Esalon customer for a few years and am noticing that the product has become continually more watery with each shipment. The product is so watery now that it is very hard to apply and it runs down my head and face continually during the 30 minute processing time. I am not sure what the reason for the watering down is but I am definitely coming to a point where I am not certain I will use this product anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not goodWhile I should have checked what ‘surprise pricing’ I would receive after my first purchase, I wasn’t expecting an online hair colour to be the same price as it costs for my stylist to make a home visit. Also, the bigger issue is this does not cover grey, which is why I colour my hair in the first place. I would essentially need to recolour my roots every 1-2 weeks with this product, which I’m not happy to do. I now have 2 additional boxes of colour going into the rubbish - what a waste :( While the service is speedy, the product is not good for what my needs are. Possibly ok for first time colourers who don’t require to match current colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShayna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not enough colorI didn’t receive enough hair color! The bottle sizes seem much smaller now and I ran out of color for my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Faded too much guys.The color faded quickly on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
On the fence..while the service is first class.....the color itself did not cover my gray! Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Stain remover used to workI have been using E salon for about a year. I was happy with it the hair color will stain on sinks floors or tile but the stain remover always did its job, the last two orders they have stopped working and I'm trying to cancel my account and can't find how to do it because I cannot have stained sinks and tiles 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wendi winfrey colorI am happy with the color but really want a light brighter red. Like the redhead in this email. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendi - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not impressedI gave the color that I chose 3 tries. The last two, I requested for less brassiness. Unfortunately, my hair is still brassy with the adjustments. I used the color enhancing mask to help diminish this but it is not helping the tone either. I have nothing bad to say about the products, just disappointed that I am not satisfied with the color even with the adjustments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Disappointed- residue on hair won't come offI ordered my kit; went through the online questions, posted a photo of myself etc. I specified in the notes that I like my hair to be bright, more ginger and less red. My dye colour was set as copper blonde. What I've actually got is a dark browny Auburn. My hair is dull, not vibrant and tonal like it is with off the shelf color. It's not even shiny and golden ginger in sunlight. It seems to have almost brown in it. But its dull and lifeless. On top of that, I applied the dye, followed the instructions and used the timer... I then did the shine step where you fill the bottle of remaining ends dye with water and use it to rinse your hair before washing out. It hasn't added shine nor broken down any residue (which is talked about in the instructions but not something I've ever come across in 17 years of dying my hair). I washed my hair out using their shampoo and my normal one as it didnt feel or look clean. I then conditioned with their conditioner. This left my hair feeling plasticky. I towelled off my hair and then added leave in conditioner to the ends (which I always do) my hair felt strange, like it was stuck together or had too much hair gel in it or something. I tried to blow dry my hair and it just felt like a semi flexible solidly stuck together mess...like insulated cable! I had to immediately go and try to wash my hair again. I shampooed twice and conditioned once, spent extra time rinsing too, all with my normal products. I could not get the crown area clean. I styled my hair and went out as I was in a rush. There was just this bit at the back that looked super greasy/ full of product and felt sticky and awful once it was dry. next morning and some of my hair is looking dry af like straw . The middle and back looks lank and greasy and messy. I've washed again today (that's 3 washes since dye yesterday) and it STILL looks greasy/ full of product (it isnt). I have no idea what this has done to my hair but I won't use it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMhairie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |