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Color Set
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66,516 Verificado Comentarios de clientes |
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ColorI think I didn’t have enough or I need to leave in longer because it only got rid of gray at the top of my head. The underneath layers still have gray. And as always, it makes my hair a little bit darker instead of lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Dd not likeDid not think this hair color any better than the ones off the counter. I would like to cancel receiving others in the future 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
New Look is eh?So I haven’t actually colored my hair yet (I schedule my colors to come about a week before) I’m thinking and hoping the product will be just as good as before the packaging changed. But I have to admit the new look just seems, glum. I’m not sure but the colors just seem gloomy if that makes sense. Not really liking the change yet. If it grows on me I will continue my subscription but I’m a very visual person so we shall see? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
Not pleased; first time thoughMy color wasn’t right this time. I think you went back to original color..... too dark and just not good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
First order wasn’t so great..My experience wasn’t the greatest, but I’m very glad plans can be tweaked for all kinds of reasons and orders are very custom. After my first application, the color took incredibly long to rinse out and stop bleeding. For two days, it looked great and beautiful and healthy. Afterward, for an unknown reason, my hair felt so dry and brittle even while using color safe shampoo and conditioner. I then had to do three (!!) deep conditioning treatments to get my hair back to feeling as smooth as before. I came on here today to end my plan as it just wasn’t up to my expectations, but they offered to give me a new kit to make up for the last one. Hopefully they see what I was dissatisfied about and try to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
did not likesorry i did not like it at all from the smell of ammonia very difficult to stop the plan i want my details removed but have not vbeen able to get them off here 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDona - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair color is ok.However, this color continues to not color my gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Darker than ususalThe hair color seemed a little darker than it has in the past 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Didn’t blend with my rootsMy color on the ends is still way too dark. There’s a difference between the new growth and the ends 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Never received all those items, returned 2 pkgsCredit due on returned two hair dye boxes returned to this vendor. It seems they sent a second before I used the first..Have chosen to keep my white hair ..2 pkgs returned and as a senior 89 yrs I expect fair treatment and total credit for two ...if they are honest... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaxine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |