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Color Set
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66,566 Verificado Comentarios de clientes |
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Great product but...Great product but they can’t get the color right. I wanted golden blonde and all three shipments have been red;( Gold is yellow not red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Product is very dryingDifficult to cancel, they won’t let me!!!?!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarole - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hard to rinse outTrying to rinse out my hair was difficult felt very gummy even 2 days later like the color though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
colour mixThis has been the worst color experience ever. The color went stiff and like glue in my hair and took about 5 hours of shampooing to feel normal. Terrifying experience. Would never use again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Didn’t do anything...Tried to dye my hair from light brown to blonde, followed all of the instructions and yet my hair looks almost exactly the same, only a few shades lighter. Nothing like the colour I chose... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dries out your hairAfter 6 months of using, my hair has become very dry and brittle and at times impossible to rinse out. Sometimes it has a waxy, clumpy build-up which takes 4 washes and scrubbing with my fingers to remove. Will be going back to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosColette - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
gray hair 2 weeks laterThis color only lasts 2 weeks and last one before that was too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
doesn't cover grayThis didn't work for me. I want to quit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelinda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Less than underwhelmed......by the whole experience really. I had high hopes considering some of the other reviews. I'm 40 years old and have been colouring my grey hair for the past 20 years. Sometimes I do it myself and sometimes I go to the salon. The point is I'd say I'm a dab hand at getting the job done myself. The packaging is cute, but let's face it, you aren't going to be keeping that for too long. I followed the instructions to the letter. The process was SO messy. My vintage enamel bath tub now needs refinishing as it is so badly stained by the hair dye... that has never happened before when I have coloured my hair. My husband is furious to say the least! I'm now slightly irritated by the fact that my next package is on its way, without so much as a 'Hi, how did you get on' from my 'personal esalon stylist' following my trial. I won't be using the dye when it arrives which is a shame as it's a waste of money. Also there is no clear way or customer service contact to end my 'subscription'. Despite the claims, customer service does not appear to be high on the agenda here. All I can say is using Esalon has made me realise that going to the hairdresser to have your colour done is worth every penny. Now how to cancel...wish me luck!.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didn't work outMy natural color is a dark medium blond. Store box color blond turned it brassy light orange (it would be golden at best). I asked esalon for a color that would turn it light Ash blond. I followed instructions to a t. It turned out slightly darker (and a bit on the red side) of my natural color. Not what I wanted. Fortunately, it's not green...I'll take what I can get. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlea - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a red tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |