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Color Set
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66,516 Verificado Comentarios de clientes |
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Felt damagingThis color looks good but made my hair feel really dry after. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Instructions are wrong and confusingI keep receiving instructions to do a root color and I don’t need a root color . My gray is not shown at the roots but in peices all in my hair so I need a full color instructions . And I want to color my hair black . It use to be black and I like it to be black again not dark brown . I told them I wanted it darker but they still sent me brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Allergic reactionI had an allergic reaction and could not color my hair. I was also not impressed with the smell. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I liked the color. I have mixed my own before.The one problem was because of grey roots on top of hair, roots were lighter. This was a more liquid type feeling to use and I really did not mind. Trying to decide what to use so roots and when color is all the same. So will be even with products purchased. Any suggestions would be helpful. Since using tablet and computer crashed. Not to save about uploading pictures for E salon. Help would be appreciated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not what I was expectingWanted to lighten my hair and was told the lightest I could get was dark blonde. Which actaully kinda made my hair even darker. Plus it doesnt wash out at all and leaves my hair feeling like I have 10 lbs of oil dried on it even after the next day. I just washed my hair about 5 times when I was showering just to get it to feel somewhat normal again. I dont think I will be getting another shipment. It didnt work for me, I do appreciate the concept but hopefully others will have better luck than I did. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
The color was too light and too warm.My specific request was for dark brunette and I left a note for ash metallic. The color was much lighter than my current color with golden tones and following the directions my roots and around my face are lighter than the length of my hair. Extremely disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was washing out with 4 daysHello, I have been with you all for over 2 years, my last color wasn't the same as the past. Within 4 days it was already washing out. I don't wash my hair daily, I'm maybe 3 times a week. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Gray coverage was just ok left the areas brassy.I was disappointed by the failure to cover my gray better. It barely covered and the area looks brassy. The other areas look very good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not up to scratchI was happy with the feel and quality upon application. However after two days I noticed the colour had faded off any greys and around the roots. Looks like I need a colour again. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleLeft a gross layer of gunk on my hair. I washed it once already and stuff was coming off under my nails. It still feels nasty and I can't wait to shower tonight and try to scrub it all out again. Will not purchase again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVikki - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |