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Color Set
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66,516 Verificado Comentarios de clientes |
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Orange and yellow brassThe bass color I was given turned my hair brassy orange and yellow. Very disappointed. The packaging and instructions were great. Very easy to understand. This is my second attempt at a base color from esalon and they were both wrong. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy - Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The Developer was not sealed correctly and leaked all over my box w/accessoriesThis is my first box of the new design/product and the developer was not sealed properly. The seal while intact, the screw top was not and leaked all over my stuff. The box was a soggy mess and developer was everywhere. Not to mention I lost half of my developer. I normally rave about you guys but so far with the new product/design, very unhappy. And I requested twice before that my color be changed and I was sent the wrong color. You used to have great customer service and call anytime I had a color change (which has been maybe 3 times in 4 years) I've sent 2 messages and heard nothing. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We never like to hear that our customers are unhappy with their color or our service, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover greysDidn't cover my grey very well and was a bit too light and too golden. Wanted a darker ash tone. Hope the change of colour will help cover my grey better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not for site publication - but I can't find your contact informationI usually like the color and experience with eSalon. This package however is seemingly unuseable - I can't open the developer no many how many jar openers I try. It seems fused together somehow. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCara - Thank you for your feedback. We apologize for the disappointing experience you had with the color cap. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
2nd order not like the 1st...This time the color did not last. Gray hair came back within 1 week. Disappointed but I will try one more time, my 3rd because the 1st time color was beautiful, lasted and my hair felt so soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need to fix the waxy residue!I have washed and scrubbed my hair SEVEN times since coloring it yesterday, I am unable to remove the wax residue on my hair. This should not be the case. The color looks wonderful, however, I cannot deal with the waxy feeling! I can barely get a comb through it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
New to esalonI just tried esalon for the first time. The first shipment did not arrive after a few weeks so I called and a new order was sent out right away. I have mixed feelings. First the pros. My hair is nice and soft and looks natural. The colour turned out different at the roots than the ends. I was hoping to achieve more of a blend but this didn't happen. My biggest concern was the product fumes were so strong that I had a reaction with my eyes. It didn't irritate my scalp, but I could hardly open my eyes. They were burning and tearing throughout the process and I had a headache the remainder of the day. This was disappointing as the product leaves your hair with lots of shine. Not sure if I will reorder due to the intense fumes and colour issue. I want to be able to achieve a consistent overall colour and I would also like to be able to go lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawna - We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not quite what I was looking forI was hoping to cut out some of the red and bring back more of my blond when I asked to change the color. The make up of the color guide sent looked right but it did not work that way 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HORRIBLE CHANGE OF PACKAGINGDeeply disappointed in the "changes" of the look and packaging of the products. Serious DOWNGRADE!!! Feel like I'm subscribed to an older person's 80s product. 😠 9 de 15 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
Didn't likeColor is way too red. Not even a dark mahogany! Not even close. I stressed the love of a dark rich color. Didn't get it. I have hot roots. Very unhappy with color. Ok, so I received a new adjusted color. Now its way too brown. More mahogany is needed. At least my roots aren't a hot red! See 2 new photos. One shows hot red roots the 2nd dark brown hair. I sent pictures of what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |