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Color Set
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66,516 Verificado Comentarios de clientes |
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Didn’t do anything...Tried to dye my hair from light brown to blonde, followed all of the instructions and yet my hair looks almost exactly the same, only a few shades lighter. Nothing like the colour I chose... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dries out your hairAfter 6 months of using, my hair has become very dry and brittle and at times impossible to rinse out. Sometimes it has a waxy, clumpy build-up which takes 4 washes and scrubbing with my fingers to remove. Will be going back to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosColette - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
gray hair 2 weeks laterThis color only lasts 2 weeks and last one before that was too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
doesn't cover grayThis didn't work for me. I want to quit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelinda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Less than underwhelmed......by the whole experience really. I had high hopes considering some of the other reviews. I'm 40 years old and have been colouring my grey hair for the past 20 years. Sometimes I do it myself and sometimes I go to the salon. The point is I'd say I'm a dab hand at getting the job done myself. The packaging is cute, but let's face it, you aren't going to be keeping that for too long. I followed the instructions to the letter. The process was SO messy. My vintage enamel bath tub now needs refinishing as it is so badly stained by the hair dye... that has never happened before when I have coloured my hair. My husband is furious to say the least! I'm now slightly irritated by the fact that my next package is on its way, without so much as a 'Hi, how did you get on' from my 'personal esalon stylist' following my trial. I won't be using the dye when it arrives which is a shame as it's a waste of money. Also there is no clear way or customer service contact to end my 'subscription'. Despite the claims, customer service does not appear to be high on the agenda here. All I can say is using Esalon has made me realise that going to the hairdresser to have your colour done is worth every penny. Now how to cancel...wish me luck!.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didn't work outMy natural color is a dark medium blond. Store box color blond turned it brassy light orange (it would be golden at best). I asked esalon for a color that would turn it light Ash blond. I followed instructions to a t. It turned out slightly darker (and a bit on the red side) of my natural color. Not what I wanted. Fortunately, it's not green...I'll take what I can get. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlea - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a red tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
I asked for intense copper and I got a tepid blonde-copperMy family didn't even notice I'd dyed my hair until I pointed out, really disappointing after all the faff of dying your hair to find that there's been barely a change and the vibrant colour you were looking for isn't there. It's not what I wanted at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Messed upI was going to cancel my subscription due to grey coverage not working well the past 6 months or so. Esalon offered to give me a free hair color to see if they could correct the problem. I trusted that my color would remain the same as it always has been, but instead of the semi-permanent , they'd simply be switching me to a permanent colorant.... But now my hair is even more messed up! First of all, the perminant dye smells horribly toxic and strong (like eyes almost bleeding, and I don't feel that's an exaggeration, I could hardly breath and had to close my eyes when ever I could during the process) Secondly, they changed my hair color to light brown instead of medium brown and it lightened my roots to an orange color! Omg, I'm so upset and my hair looks terrible... I'll never use them again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
BummedI loved the color I was getting when I started this plan. This last one I just got didn’t come out the way It usually does. I’m so bummed about it because I loved it and now my hair is bright red. Not the normal color. I’m not sure what to do. I really don’t want to dye it again. Like I don’t want my roots to break because of so much product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Please dont send me this product again.I have not used the product yet, and did not alow you to send more. Stop shipping more until I ask you to. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |