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Color Set
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66,516 Verificado Comentarios de clientes |
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It was pretty goodIt is a little too light. Just a little. Otherwise it was easy to apply. Doesn't seem to be holding up as well as my salon colors do as the gray is showing through after just three weeks vs the five I generally get (due to hair growth). I will try the second batch I just received and apply heavier in the problem spots in the event it was my application not the product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Bottle leakThis is the first time that there was a leak on the develop bottle and not working properly when I tried to use it and lost some cream/liquid already so didn’t have enough for my hair. I will continue to get another shipment, but if the bottle leaks again then I will stop my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDevi - We’re so sorry to hear that your order arrived damaged. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution! Keep an eye on your inbox for more details. |
Not amused.The hair color itself was mulifaceted and had a lot of depth and dimension. I didn't need the subscription to send me color so I cancelled it. I forgot to remove the card completely and sure enough they still charged my card $25.95. When I emailed them they promptly notified me that my money would be refunded. However, that was not the case. It has been nearly a week and the charge is still there...?!? Not to mention no actual human will answer when you call customer service. I feel like this might be a scam. Ladies take yourself to a real salon. You deserve it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI’m not happy with what I received. I was expecting light brown, that is what the color said. Instead my hair remained the same dark brown only with reddish sheen. Not what I wanted at all. From this day on I’m canceling all future orders. No one even noticed any change. Thank you But I don’t want any more of this product. [email protected] B Lopez 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTurbo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not for meafter using this product twice I do not see that is adequately covers my gray hair color. a bit disappointing but no sense is putting more $ into a product that doesn't work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Terrible for my hairI tried this product because of the convenience. However, it dried out my hair horribly. And now I cant find any contact info on how to cancel it. To their credit - the color was nice and it covered well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waxy mess!This was my second time using this product. The first time I had no issues but the color did not color my gray areas enough so I decided on giving it a second shot when my next shipment came in. Following directions step by step, I noticed that when I went to rinse my hair, it felt like a clump of wax! I had to wash my hair 4 times to finally get my hair back to normal. It wasn't until the 4th time washing that I finally got a good suds buildup. I am so disappointed and happy I cancelled my subscription! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great product but...Great product but they can’t get the color right. I wanted golden blonde and all three shipments have been red;( Gold is yellow not red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Product is very dryingDifficult to cancel, they won’t let me!!!?!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarole - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hard to rinse outTrying to rinse out my hair was difficult felt very gummy even 2 days later like the color though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |