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Color Set
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66,516 Verificado Comentarios de clientes |
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Definitely wrong!!!All my hairs the same color, grey is showing threw, and my hair is now a reddish color not medium blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShilo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kit is poorly put togetherI usually have no problems with my eSalon kits. This time, it was obviously not quality checked. There were two conditioners instead of shampoo and the lid of the color container is so tight I cannot get it off. I spent 10 minutes trying to unscrew it and finally gave up. I can’t color my hair because I can’t get the product open! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lasting ColorDisappointed in the color lasting only a couple of weeks. 3 shampoos And the color had diminished 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No real colorist. just hypeDidn't review my photos or adjust my order...long story. Rip off. Now I spent $200 bucks on salon. And, yes, I did a strand test. But, my porous hair (in my original comments--) sucked it down in different places. There was ash in the color--I said I wanted to avoid ash...Green, black, dry and brittle hair. Get a box color. Better. You can get better help from box color sites than here. I emailed and called and no one called me back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color to darkI'm not happy with the color it too dark. I usually go couple shaded lighter. Is there anything I can do to fix it? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatty - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Difficult for vibrant red headsThe color you sent me is too blonde again. I don’t want blonde/orange roots - I just want the root color to look more like the vibrant red you sent me for my ends in my very first box. Also I have WAY too much hair for 1 bottle. The refresh bottle that I receive each month says it should refresh my roots and my ends, that’s a joke. The color on my ends fades so fast that getting one bottle every 4 weeks for just the roots is just not going to work for me. Maybe this isn’t the right product for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dye too runny.Made such a mess of my bathroom. The dye is too thin and runny. The brush supplied in kit is inadequate, it spotted black dye all over myself and bathroom. Please do not send any more. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Damaged boxUnfortunately, i was supposed to receive a touch up box last month; however, it never came. I just received my second box, and it came damaged with the hair colour leaking and getting all over the other products. First time this has happened, but still disappointed.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeghan - We never like to hear that our customers are unhappy with their service, which is why we have a Color Happiness Guarantee! We have reached out to you via email to find a remedy for this issue. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Hair color Too redThe hair color I got was way too red. I picked a copper brown. Not happy with it. The red is not even a pretty color red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wouldn't recommendColor took over a month to come in the mail and the color wasn't what I ordered.. Never covered grey at all. I didn't ask for another order and looks like they are sending one anyway. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEve - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |