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Color Set
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66,566 Verificado Comentarios de clientes |
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Not goodMy roots are much much lighter than the rest of my hair which looks like the color it was before. Not happy at all! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color came out OK. The highlight kit was really a waste of timeThe color came out OK. It seems to fade rather quickly. The highlighter kit was a waste of time as the highlights barely changed the color of my hair. I can't really even tell much of a difference. Too much money for the kit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
OrangeThis color still has too much red or brassy tones. My hair turns out more reddish than I like. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
My colour seems to disappear within first weekAt first I loved my new colour and the application was really quick and easy,my roots and rest of hair blended lovely but after second wash in week and half the colour is almost gone. I was expecting much longer lasting reasult for permanent colour hair dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarolina - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not happy with the color.The color was much too dark gray and did not color evenly. Further the color is very flat with no shine whatsoever. I am very unhappy with the look. Truly this is the ugliest color result I have ever had and now can't wait for it to wash out. This will be my last order. Deborah Gard 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not the color I expectedI specifically asked for a new formula in the shade of WHITE ASH BLONDE. I received a shade close to the color of a pecan shell with an auburn tint. My hair was somewhat gray and medium blonde. Now, it’s just awful. I’ve used this product before with ok results. But this time, it’s seriously disappointing. And NOT worth what I paid. Please refund my money. I’m finished with your company. Too many chances and never good results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Quality control issueI have been a customer for several years. My April order was a disappointment. The redesign has shampoo and conditioner in identical packages which makes it hard for those who shower without glasses. In this order I got two conditioners and no shampoo. Likely because packaging is the same and the packer did not notice. The opening on the developer bottle was so small I had to stop and get a pin to enlarge it. It was my intention to send these concerns via a contact us link but could not find one or any way to email customer service on the site. Thus, all can now see these issues. Hopefully this was a one time issue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhea - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Good but doesn't last as long as a salonThe color was good, a true 4, but the color doesn't last as long as when I get my hair colored at the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not enoughWith long thick hair it is not enough product. Lorell gives you more conditioner to last a few washes for less money and more dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Total red stain not the color I choseI have red stain throughout my hair I asked for copper this is not copper I like natural looking hair colour and this is far from it not happy at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberlee - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |