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Color Set
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66,516 Verificado Comentarios de clientes |
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color not rightI was so extremely disappointed in my results. The color I asked for was "lighter rather than dark". I even sent a picture. My hair is so dark, auburn I guess. Not what I wanted. The coverage is good but still does not make me happy. I don't know how to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I don't recommend.I received the product and I was so excited to use it. The packaging was cute However the finishing results weren't as cute.. I wanted an ashy brown and ended up with a brown. A reddish brown .. I'm so disappointed I had to go to a hairdresser to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWiam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough colourHave used this a few times the first time it came with enough colour to do my whole head but the last few times there hasn’t even been enough for my roots never mind 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOrla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't listen to my feedbackI let my colorist know that my gray wasn't being covered well to blend with the rest of my hair. Nothing about the process was changed, just a bottle of color for the ends was sent. This definitely did not solve the problem of my gray being lighter than the rest of my hair. Pretty bummed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not quiteI carefully chose colors, what my hair is naturally, it's current color, and what I wanted it to be. The product was easy to use. But, when I was done, my hair was the same color as it was when I started. Very dissppointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehColor was nice but didn't touch any of the few grays that I have 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not Red EnoughMy hair turned out to be more brown and orange-red. I wanted it to be more purple auburn red. I have requested a change in the chemistry of the color and also bought a purple tint which I hope will help. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaTonya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Collateral damageMy coarse hair felt damaged after use & I will not reorder. A second Order was sent way before the 9 weeks between coloring I indicated on the Questionnaire & I won’t be using it . I’d like a full refund - 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel my accountI didn’t realize this is an automatic shipment. I hated the hair color it was like Ronald McDonald red and then I got more of it not realizing I signed up for life. Please cancel my account. I hate your product. There was no permanent cancel under my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No better than drug storeMy hair was still patchy colored...I noticed zero benefit from drug store... Faded just as quickly and my hair was still dried out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |