|
Color Set
|
66,566 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Too darkThe overall color was much darker than the last color mix I received. I went from a very nice copper to an Auburn with almost zero red or copper to the tone. Definitely not happy with this coloring experience compared to previous ones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Too much redI asked to go back to my previous color, which was little less brown & little more red. This color was waaaaay too much red!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCandi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not crazy about the new packagingThe new packaging sucks! The color leaked. The toner bottle I couldn't get tight enough I guess and it was coming up out of the neck. It's a big bummer. The shampoo and conditioner packets are way harder to open especially with wet hands. The color still looks great, but I am very disappointed with the new look and packaging. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Dark/gray coverageToo dark, want gray coverage but would like some subtle texture in colors. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLinnea - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Didn't cover grayI was not impressed with the coverage. It did not cover my gray. I need to color again after a few days. The packaging is nice and easy to follow but it didn't work well for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPam - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm cryingMy white hair has changed to muddy brown. The team either doesn't look at my photo or just thinks I should have muddy brown hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRobyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not Copper Enough and won't wash out.I ordered this hair color previously and it was a decently bright copper red. This time I feel slightly like a brunette with some red highlights. I knew it might be slightly darker the way I dyed it but it is waaaay darker and barely even red. It was quite disappointing since last time it went mostly well. However both times it was nearly impossible to wash out of my hair. I used all of the shampoo given and then had to use my own to just get the stuff out of my hair. Then I woke up this morning with parts of my hair still feeling weird and had to wash my hair again. I have no idea how that will affect my hair in the future. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKatharine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Really loved the presentation but didn't do much for my hair.When my package arrived I was so estatic to unbox it. I have to give it to esalon for making hair color so fun and personal, I loved the whole concept and they really make sure your coloring experience is seamless. I just didn't love the color. It's not at all what I imagined. Maybe my hair needed more time to process, etc. but this shade of blonde only slightly diminished some brassy tones. Wish it would have done more. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathryn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Used to love it, now...I have been a faithful eSalon customer for years, but I’m considering moving on. This product redesign is to blame. I hate when companies can’t leave a good thing alone. 1. Too much unnecessary plastic is making the environmentalist in me twitch. 2. Redesign colors and fonts are bland and I can’t quickly tell products apart like I used too. 3. New developer bottle pinhole is too, too small. I have to adjust it myself with scissors which sometimes results in too much product being dispensed. 4. New color bottle has a wide mouth that you are trying to pour into a smaller developer bottle, making that precarious. I just don’t understand why they took something so wonderful and made it worse. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
Waste of moneyI had such high hopes. I always explain to the colourists my greys are difficult to cover. I’ve had many trips back and forth to the salon when the colour didn’t ‘take’. Unfortunately eSalon colour was one of those colours that didn’t do the job. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSusan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |