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Color Set
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66,566 Verificado Comentarios de clientes |
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So disappointedI have been a customer since 2015 and mostly have loved my hair color. The last 2 shipments have been very disappointing. I follow the instructions to the letter but both times when I go to rinse out my hair color, it feels like my hair is caked with glue. I rinse and rinse and rinse some more to no avail. I use your shampoo and conditioner and my hair still feels gross. I just colored and spent 30 minutes in the shower trying to get the “goo” outta my hair. I ended up putting shampoo in twice because I could not get the water to run clear. When I towel dried it, I still got dark haircolor residue on my towel. It is now dry and feels like there is a slick coating on my hair. So, back to the shower I go. This time I will just use my regular shampoo and pray that the color won’t completely wash away. I am following your instructions exactly as written. What has changed? This hair color used to be perfect for me. So disappointed!! Please advise...😊 232 de 247 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
It was a good first experience.The instructions explained the steps well enough for me to do it as a first timer. The color was a nice hue on its own but there really isn't much change to what my hair looks like. Sometimes I can see the color but it blends in with my natural color, which is kind of good. However I knew going in that it wouldn't show up as a bright color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsa - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Crap!My hair products were exploded all over the inside of the box it came init was disgusting and then I couldn't find the right place that I ordered from so I could complain I can't send it back because its leaked and the u.s.post office won't let you mail hazardous materials in the mail. This place sucks big time and my 2nd box which shipped out today because I couldn't cancel fast enough if it comes mailed in a sloppy mess I will let everyone know. 🔊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - Thank you for your feedback. We apologize for the disappointing experience you had with our color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I got the opposite color!I was quite excited when my package arrived, but I was disappointed with my colour. I had asked for a darker purple, but my hair turned a dark red! My hair had also become thick and chunky. I'm quite disappointed, but glad the overall experience didn't ruin it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray showing throughThe last two times I have colored my hair, the color does not last very long. When I had my hair professionally colored at a salon, the color would last at least six months. Now, with eSalon, I'm lucky if it lasts one month. I don't know if I will buy again. 1 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color was not the same! June 2018The color was the wrong formulation..... It did NOT work. I did everything the same... I am amazed & upset that it will need to be Re-color/touched up.. With another product. There must have been a mix up & they sent the wrong formula... NEW PACKAGING...? Less effective? Not acceptable! I'm sorry.😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorColor was fine but the high light kit I didn't care for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAleta - We’re so sorry to hear that you were disappointed by the results of your Light Set Kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to use and great colourIts really easy to use and the colour is lovely and all my greys are gone but its still toooo red. I've only just done it so I will see if it calms down but its definitely more red than ash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatasha - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not so greatThis color was just one step lighter than my last order yet it turned my roots orange. Not a great look... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
washed out after just one washingColor was a lot better, but it washed out after just one washing. Scalp was very itchy, too! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |