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Color Set
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66,566 Verificado Comentarios de clientes |
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what went wrongI was nervous to see so much brown on the formula chart for my roots and none on the ends formula. Followed directions to a T. The roots came out a dark cherry brown which is the one color I do not like. The ends bottle lightened and colored a little bit but didnt hold very well. Maybe less brown would have worked or not doing the full 15 minutes. For a second time, I dont know what to do. This is upsetting. 8 de 10 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJesse - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
DisappointedRoots, lenght and ends are of three different colors now. This is not what the I ordered, nor what I expected. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair dyeWas not happy with product as didnt dye my hair just my scalp.I had followed all the instructions aswell 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGemma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MediocreI was really looking forward to this, but I found I have a better result with dyes that I can buy from a supermarket as the colour was not quite right. This left me with slightly hot roots. It smells nice, but I wouldn’t purchase again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHafsa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Missing conditionerMy color order came with 2 shampoos and no conditioner 😣 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I over processed my endsI haven't done my hair in so long because I got the stuff so early and I had an infection on my scalp. So when we went to do my hair it was so gray and so washed out. the color really stuck in but we had to wash it through to the ends and now it's very very dried out. Help me what can we do?????? I usually go get my hair done but the last time I did she didn't do a very good job. But I can't say we did either it's not your product I know it was just us! I've heard nothing but Raves about your product and I can't wait to try again but my hair just looks all one color and I don't like that too much either. Not your fault, I like high or low lights. Not all one color. But it's fried! We shouldn't have pulled it to the ends so early. 11 de 12 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRochelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Need a warmer blonde with lighter blonde highlights if possible...not red pleaseI should return this last bottle for a darker warm blonde with a small amount of gold not red highlights...I do not want to use the one sent as it does pull too mush red on back of head roots and crown...sides and frontal areas are still more reddish gold instead of blonde with lighter blonde highlights...what do you suggest? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristelle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Worst home dye set I've usedThis was by far the least user friendly home dye set I have used. Firstly the stain protect did absolutely nothing I have stains on ears, behind ears, on my neck and on my forehead. Secondly despite having commented that I have very thick hair didn't receive enough dye to colour all of my hair (I used 2 bottles), fortunately due to greys I started at the front so it isn't too noticeable until I re-dye it. And finally despite patch testing I had an allergic reaction and now have a sore on my temple. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZoe - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
New formula?The conditioner does not rinse clean. Since the new packaging, the conditioner leaves my hair sticky. The first time, I thought it was my fault so this time I paid attention to making sure I rinsed my hair really well. Same story as before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Impossible to Cancel Auto-shipmentsThe idea is great; have hair color formulated for me and shipped to me. The reality is that it is nearly impossible to find a way to cancel my subscription. This is why consumers hate the notion of auto-shipments. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelli - Thank you for your feedback. We apologize for the disappointing experience you had with cancelling your Plan. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |