|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Not a successColor itself was okay, there was one color given to use on both roots and ends so the result seemed flat without the natural variation of lighter ends. Entire purpose of coloring hair was to cover grays, the were not covered at all and seem to stand out more against the flat coloring of surrounding hair. I will seek support and update review accordingly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageThe color did not cover the grey the way I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPamela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't do a thing to my hair.I did everything according to the directions and it gave me no change at all it's like I wasted my time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAmanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order never deliveredI can’t comment on my color because it hasn’t arrived. It shipped on Dec 30 and is still in the US. Tracking shows it hasn’t moved in ten days. Once it arrives in Canada, Customs will add another ten days before it’s released. I understand shipping is delayed near the holidays, but this could take a month. My roots are already overdue. This order was free because my first order turned my hair brassy red. That’s nice, but doesn’t help me if I don’t have it. If this is the typical delivery time, I can’t plan on when to order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDonna- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your reformulated color has yet to arrive. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can't tell a differenceI was pretty excited to get more of a violet tone to my hair, so I was extremely eager to try out the custom color for the violet tone (dark brown (intense pearl)). After following the process meticulously, I didn't notice a difference in color or tone whatsoever. I'm a little bummed. It looks exactly as my natural color that I started out with. I would have thought if nothing else it would have dyed my hair a little darker, but to no avail. I'm sure this is a great kit for other people, but it just didn't work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMegan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Please stop my subscription. PleaseI being trying to stop the subscription so many times. Look like nobody is following my request. Please don’t sen it any more. Please stop 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMatiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DARKI was hoping to lighten my hair from the last product but this came out darker. It still makes my hair feel soft but I do not care for the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPatricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color didn’t last for more than 3 shampoos. There is no more color in my roots. I have to color again after 2 weeks Not happy at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJanice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray hair at templesI leave the color on temple area first and longer than the rest of my hair. My hair color is the correct one,however, I have distinct lighter areas around the temple. This does not blend. When I go for a pro color the gray is always covered and they do not even bother to leave the color on longer around the temples. This formula is supposed to be a pro based one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBernadette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nicht die Farbe, die ich wollte...Ich hatte mir Mittelbraun Asch als Farbe bestellt, weil ich den Haselnuss-Stich eines "Haartönungs-Unfalls" wieder beheben wollte, der Ansatz war dunkelblond mit weißen Strähnchen nachgewachsen. Nach der (sehr intensiv riechenden) Färbung war dann leider der Ansatz haselnuss-stichig, dafür hatte der Rest einen schönen Aschton... mein Problem hatte sich also auf die 4 cm Ansatz verschoben. Lieber keine weiteren Versuche... 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSylvia S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |