|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Gray CoverageThe color was better but still not covering all my gray, specifically in the back and sides, top is fine. I paid extra attention to these areas as the last batch did not cover my grays either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJamie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor gray coverageVery poor gray coverage and ends do NOT match roots at all. Not impressed at all! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLisa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
2nd timeWell the 1st color I received did an amazing job. Great color easy instructions. This 2nd order again easy instructions, but the color didn't seem to "stick" as well. The gray areas were lighter and after a few weeks I need to color again...will try again but hope for better results. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosWensday- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Idee gut, Farbe wird nicht angenommen vom Ansatzhaar!Farbe wird individuell hergestellt. Leider muss sie bei mir nochmal angepasst werden, da sie einfach an meinen Schläfen die Borsten noch nicht so zufriedenstellend abdeckte.hab aber viel, kräftiges, dickes Haar, das wellig und zeitweise störrisch ist. Bin gespannt auf die nächste Lieferung. Edit: nach einigen Versuchen deckte auch die letzte Lieferung mit Farbe, trotz Grauanpassung, nicht bzw nahm das Haar die Farbe nicht an. Es wurde alles nach Anweisung aufgetragen, auch verwende ich kein silikonhaltiges Shampoo. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Commande pas recuDésolée je nai toujours pas recu cette commande et je trouve pas ou le signaler 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEmmanuelle S. - Nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande eSalon. Après vérification de votre compte, je constate que nos équipes vous ont déjà contacté par email pour plus d'information. N'hésitez pas à revenir vers nous si besoin. |
MécontenteToujours pas reçu ma couleur je suis très déçue 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosVeronique T. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Nous allons vous contacter par email afin de vous aider. Veuillez vérifier votre boite mail pour plus d'information. |
Hair colorI didn't like it didn't turn out like the picture. Thank u Kristina Humphreys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium brown copperCoverage was great just a little too much red for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very brassyAfter 3 attempts and multiple promises from “stylists” I’m still left with brassy orange hair... I noted at the very first attempt that I DO NOT want any orange/brassy colors even after sending a picture of my natural hair color I was assured that my chosen color wouldn’t be brassy... Unfortunately that was not the case, so I ordered another and communicated with the so called stylist which recommended I purchase the light color set highlights as well, so I did and I still received super brassy color with bright highlights *sigh* upon requesting to cancel they offered me a free color and was assured again that if I chose a bit darker color I would eliminate the brassy color, so I did and I STILL HAVE BRASSY/ORANGE BLONDE HAIR! I will not be trusting esalon with my blonde colors again... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTabitha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wanted a lighter resultThe dark blond color made my hair medium brown , way too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMarianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |