|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Leider viel zu rotDas Positive zuerst: sehr professionell, gute Anleitung, gutes Equipment. Ich hatte den Farbton Dunkelblond - Honig/Mahaghoni. Leider ist die Farbe für mich ein reiner Rotton. Ich dachte bei Honig Mahaghoni an ein Dunkelblond mit einem leichten rötlichen Schimmer. Mit Dunkelblond hat das aber leider nicht viel zu tun. Jetzt laufe ich mit roten Haaren rum. Hier müssen die Farben mE besser beschrieben werden. Auch die Voranzeige der Farbe stimmte sogar nicht.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKatja H. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Roots still visiblePackaging was good. I went for lightest blonde. Followed the instructions, 30 mins on roots etc. Still can see a line where my roots are. Disappointing, I won’t be ordering again from esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJoanne W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too dark, looks blackTurned my hair black. Tried 5 washes to see if color would lessen but it hasn’t. Going to try a color remover. Possibly a visit to the salon to fix. Also the ammonia smell of this product is overwhelming. The strongest I have ever smelled and I’ve been coloring my hair for many years. Not reordering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMickey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not HappyI thought this was going to be grey coverage, it was not. The color wasn't dark at all and just looked like a my natural hair color. I was trying for a much darker tone. I'm going to stick to buying my color from Ion. This product was not for me. I did like the packaging. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Slightly disappointedThis color turned out very brassy despite my following the instructions to a T. It also didn’t cover up my grays. It would be perfect without the brass and if it covered my gray. I’m hoping a purple shampoo can help, but honestly, disappointed that the kit itself didn’t work the way I really wanted it to. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChristine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointed!I used the colour yesterday and emailed you my disappointment with photos of the result! I am mortified the colour is so dark after sending in a picture and having a consultation....I only left the colour on for 6 minutes because I could see how dark the colour was! I told the consultant this is what I was worried about.....what can be done to correct this ASAP! I have not had a reply following my update yesterday! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJacqueline A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Makes my hair fall outEvery time I use this I lose a lot of hair. Not worth it to cover the greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Did not coverI am disappointed in the hair color this time. It did not cover my roots. Ny hair is super thick and really long. I feel it was a waste of money and color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMegan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Warm beige is really dark brownWarm beige is really a very dark brown, even after sending photo of my hair colour I was sent colour that has considerably darkened my colour,warm beige would suggest a lighter shade of brown not a darker shade of brown to black, very lucky I brought colour down the lengths as I had only ordered for roots and would have been left with a ridiculous dark colour on half my head of hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosFi P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unfortunately without the required PEARL NEUTRALIZER this turned my hair orange.Requested PEARL - specifically PEARL - to be added. It was not. my hair is orange. Need to now have it professionally done....nd of course have to wait for the salmon I used to go to before COVID to open. So I have a professional presence with orange hair. I am beyond upset. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKristina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |